Cannot Select a Background

[RRice2018]

My company has a uniform background that we use.  We installed all new computers in the office so have lost the background that was added as it is station specific.  I, just as my teammates, have the basic version of ZOOM.  I have an Intel Core i5-10500T CPU yet I am not able to choose a virtual background at all.  Everything is just greyed out.  I logged in on my phone and am able to apply one there but I need it on my desktop.  Please help!