Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
My audio keeps dropping out in the middle of meetings. I quite often have two meetings back to back, the first one this evening was fine, then the audio cuts out during the second then this message appears, "low system audio may affect your audio quality. Try closing down some applications to improve performance" I don't have any other apps running on my laptop, I've closed everything down, I even make sure the cloud isn't backing up in the background. So what could it be???? It's becoming very annoying as I rely on this for my business. Could it be something to do with the Zoom apps? I would appreciate someone getting back to me. Many thanks.
I thought I had resolved it but frustratingly, no!!!
I wanted to wait a bit before I replied to see if it had resolved itself as it doesn't happen all the time. I stopped using my head mic thinking that that was the problem but it started happening again this week. I'm currently using my Laptop to run the sessions, but am going to try from my iPad for a while to see if that works better.
Low system resources can happen when your operating system does not release resources correctly. I'm not sure if you have tried this, but do you regularly shut down and restart your computer? Restarting your computer forces the operating system to release resources. This may not help, but is an easy thing to try.
If that doesn't help, you may want to uninstall the Zoom application and reinstall it.
Hi, thanks for the reply.
I have tried reinstalling and shutting down and rebooting before each session. But it still happens from time to time. It has been suggested to me that maybe my Laptop isn't 'enough' to support running the zoom app that's why I thought I'd try from my iPad for a while to see if it happens on there as well.
if you are the owner or admin of your Zoom account you can access the Zoom dashboard. The Dashboard can show statistics about the health of past or live meetings. This can be very helpful to determine why a meeting has an issue.
You will also be able to see real-time graphs that indicate connection quality for sending/receiving video, audio, and shared content. If nothing is being sent or received at that time, no information will show. The following will be captured in the dashboard:
Learn more about the Dashboard Meetings and Webinars tab.
You can view the detailed stats for Audio, Video, and Screen Sharing, including the bitrate, latency, jitter, as well as packet loss average and maximum. For Video and Screen Sharing, you can also view the resolution and framerate.
You can also view the CPU usage including the minimum, average, and maximum used by Zoom during the meeting/webinar, as well as the maximum used by the system (device) overall during the meeting.
All of this information is also presented in graphical form. Using the slider below the graph, the amount of time presented on the graph can be reduced or increased to view a specific time during the meeting for troubleshooting purposes.
Here is a real example from my dashboard that shows a problem
When I look deeper I see a big loss in audio sending (note the warning icon)
When I look at the CPU usage it's at 100% at one point;
I would tell this user to close some applications to free up system resources.
If my reply helped, don't forget to click the accept as solution button!