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AirPod sound issues

YESbodies
Listener

I use a MacBook Pro (2015) and things were fine until I updated the software to the latest macOS Monterey. I teach classes on Zoom, my AirPods have now been making crackling and static noises for a few weeks. I hear the noise and unfortunately people listening to me talking also hear the same thing. At first it was only happening when I was sharing Spotify music in Zoom, it was like Zoom couldn't handle me using another application like a browser or Spotify without the sound becoming weird, but now it happens all the time no matter if I'm only using Zoom or other apps along with it, and sometimes the sound drops out completely so I can't hear anything (no music or people talking). Sometimes folks can still hear music I'm sharing (clearly, or static noise disrupting the music) but not my voice. I took the AirPods to Apple Store and they tested them, no problem with anything. They work just fine with all my devices except the combination of MacBook Pro + Zoom. SO FRUSTRATING. Anyone had this experience? Desperate for a solution, or it looks like I might just have to find a different platform than Zoom. 

6 REPLIES 6

curveofamoon
Listener

I'm having the exact same issue. Have you found any solutions? I took my airpods Pro into Apple and they did a diagnostics and said they found nothing. They did a hard reset so I reconnected to Zoom and about 20 min into my session the listener starting hearing crackling sounds ... its really disruptive 

No solution yet, but it seems as the Monterey OS updates roll in here and there the problem is shifting to happening less aggressively, so I’m hoping it will keep changing and disappear altogether…? Ugh

Jorj
Listener

My AirPods 3rd Gen (not Pro)  have intermittent issue with the iOS Zoom client, particularly with voicemail playback.

 

Sporadically, often frequently, the Zoom voicemail playback inadvertently switches from AirPods to iPhone Speaker right in the middle of playback.  Not sure if it's related to Bluetooth signal strength or Bluetooth profile changing, or some iOS thing or a specific AirPods compatibility issue with Zoom.  

 

One thing I notice is when I go to try to switch the [Speaker] output back to AirPods (on the Zoom voicemail player), the AirPlay device popup says the AirPods are already selected, even though the [Bluetooth] button already changed to [Speaker].  Re-selecting AirPods on the popup shows the spinning cogwheel icon, but it usually does not reconnect back to the AirPods.  Sometimes it just stays spinning and hung and never plays anything out of anywhere.

 

I often have to force-quit the Zoom iOS app just to get the voicemail to start playing back to the AirPods... or at all.  

 

Kind of unrelated to Mac OS, but might be an AirPods issue, since I never noticed issues with other Bluetooth buds.

 

I will probably report to Zoom Support if Community does not solve.

wayneorshine
Listener

I am having this issue as well and it's so frustrating! Using AirPods Pro on a MacBook Pro (2015), and the issues started when I updated to the latest macOS Monterey as well, now updated to 12.5.1 (21G83).

 

I'll be connected to AirPods Pro while on a Zoom call, then I start hearing crackling and static noises and other people on the call say they can't hear me clearly. Then sound completely cuts out, but my MacBook's Bluetooth is still connected to AirPods Pro and the Zoom call doesn't automatically switch audio to the system's sound. I have to connect/disconnect Bluetooth or select/unselect AirPods Pro under Bluetooth for it to work again. Then the same issue happens multiple times in a row.

 

I went to the Apple Store and they said the issue is isolated to the Zoom app. They had me forget AirPods Pro on both my iPhone and MacBook, restart both my iPhone and MacBook, reset the AirPods Pro, and make sure that the most recent software updates were downloaded on my iPhone, MacBook, and Zoom before pairing again. I did all of this and the crackling and static sound is still occurring only on Zoom, even when making sure Bluetooth is turned off on other devices like my iPhone.

jamwin
Listener

I have this problem when using Airpods with Macbook regardless of video conf platform (Amazon Chime, Google Meet, Teams, Zoom, etc.).  I figured out that if I turn bluetooth off on my iphone, the problem immediately goes away...so it must be bluetooth interference from airpods also being connected to iphone.

staciplum-orcl
Listener | Zoom Partner
Listener | Zoom Partner

I'm having the same issue using MacBook pro, airpod pro, and zoom.  After the latest update on Monterey, it is happening more frequently.  Especially when I end/leave one meeting and immediately jump into the next meeting.  Very frustrating when the other participants cannot hear you.