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Admitting people from the waiting room


I have used Zoom every Sunday for 3 years with no problems. The last 2 weeks when I start the meeting from my laptop I do not get the message that people are waiting to be admitted. If I start from my phone I get the message to admit and then I am able to let them in. It only works from my Android phone and not my Windows based laptop. A new issue just recently. I wonder if there is some setting that got adjusted inadvertently. Thank you.


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @GA13 


You may have the "New waiting room and join before host experience" enabled. Please see the FAQs


Also, Just make sure your desktop Zoom App version is latest ( as this experience needs you to be on 5.12 and above).


Hope that helps