Zoom Room as a Panelist in a webinar

[CotaAdmin]

We've set up a webinar and invited one of our Zoom Rooms as a Panelist. The webinar appears on the controller in the room (it's a Neat Bar system), but when we join the webinar, it only joins as a Participant, NOT a Panelist. While we can promote them within the meeting, our use case will often be that the Zoom Room is invited by an external party to a Zoom webinar, and we'd prefer not to have to walk them through the promotion of the participant to a panelist.

Why can we not join the meeting as a panelist?

[Frank_TB]

Hello,

You can invite a person or Zoom Room to be a webinar panelist. 

On the Invitations tab at the bottom of the page, find the Invite panelists section and click Edit.Enter a name and email address to invite them. If you're inviting a Zoom Room, enter the room name. The room's location will display in the Email/Zoom Rooms column.

Regards

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[CotaAdmin]

We know how to invite them. The problem is when they join the webinar, they get joined as a participant, not a panelist. Is there some setting that we need to change to fix this, either at the account level, in the Room settings, or in the initial invitaiton.

[alanan]

Hi, we have the same problem. We add the Room as a panelist, but it joins the webinar as an attendee and requires a manual promotion to panelist. Is there a way to avoid this step? Thanks!

[bclen]

did anyone get this figured out? We are having the same issue. We add a zoom room as a panelist, but when they join it adds them as a participant. 

[bclen]

did anyone get this figured out? We are having the same issue. We add a zoom room as a panelist, but when they join it adds them as a participant. 

[alanan]

In our case, the room and the user creating the webinar belong to the same account. The trick was to start writing the room name in the Name field and then select the room in the list suggested by Zoom:

[Dian]

This only seem to be possible if you are of the same account. Not possible for an external Zoom account to invite a Zoom Room from a different account as panelist. Anyone else experiencing this?