You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-09-20 07:22 AM
Zoom Events seems to be having issues with assigning individuals into breakout rooms. When setting up breakout rooms during the live meeting, we also like to manually assign people to the room they need to be in.
However, we've noticed that there is always a handful of people who do not show up on the list to be assigned and are unable to assign them to a room overall. Trend seems to be that people who join the meeting via the WEB PORTAL can NOT be assigned to a room.
The people who joined the meeting via the web portal still can NOT be assigned even when we set to "automatically assign" attendees into random groups.
I know this has been an issue that other users have experienced, but I'm not seeing any posts about it which is very surprising!
I hope we can fix this glitch soon as interactive breakout rooms are a major component to all our events!
2022-09-20 01:00 PM - edited 2022-09-20 02:37 PM
Hi @ATapia , thank you for posting for the first time! Let me do some digging and see if I can assist in getting you an answer. In the meantime, I welcome any experts out there to chime in with a helpful response or proposed solution.
I know @ZoomTestKitchen and @DeniseLahat are Zoom Events experts, maybe they have an idea 🙂
Zoom Community Team
2022-09-20 02:43 PM
I am new to the community and pleased to see how quickly you responded. It is great that you express honesty about your knowledge base but still wiling to research. Great Customer Service!
Dr. Apple 🙂
2022-09-20 03:11 PM
SO glad to hear that! After doing a little bit of research, I found that currently the Breakout Room feature is not supported for attendees who join the Zoom Event via the web client. If the Zoom event web client user joins a Breakout room or is assigned to the Breakout room, the host will not see the user in the assigned list. However, I do believe this is on our roadmap! Please follow us at http://blog.zoom.us and our release notes https://support.zoom.us/hc/en-us/sections/201214205-Release-Notes for new product and feature announcements. I apologize for this current inconvenience!
Zoom Community Team
Please click Accept as Solution if you found this reply helpful. Thank you!
2022-09-20 09:28 PM
Suggested workaround is to ask participants to log out of the session and rejoin via the zoom client.