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Why is Facebook lagging and echoing when I stream from zoom this week?

KathyR85
Listener

This never happened before, but yesterday FB lagged and then echoed my first sentence over and over each time I tested.  Is there a glitch in the update, or is there a problem somewhere else? Thanks for any advice. I do have the new Zoom update, I signed in and out of Zoom, google, and FB several times, and it still happened. 

1 REPLY 1

DanaCSM
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi Kathy, 

sorry to hear about this. This doesn't sound like it was working properly. Can you please confirm that you are on the latest version of the Desktop Application (https://zoom.us/download) ? If so, I'd highly recommend reaching out to our Technical Support Team and explain the issue at hand. You can open a ticket here: https://support.zoom.us/hc/en-us/requests/new

Best regards,

Dana