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Videos not playing for web attendees


I've taught many webinars using the same keynote presentations that have several 60 second to 5-minute compressed videos and the videos have worked fine.


But today, while the videos played fine on my computer, most of the attendees said the video visuals froze after a few seconds and only the audio continued. The same happened when viewing the vids on my other computer that's used as a monitor.


Does anyone know what may have caused this? It's pretty disturbing to suddenly not have videos working on a Zoom webinar.


Zoom Moderator
Zoom Moderator

Hey @FriendlyWebDr, I've converted your post into a support ticket to best get you the needed assistance for this unique case.  Our Zoom support team will be in touch with you! Please let me know if there's anything else I can do!


Checkout your support requests here


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I'm wondering if in the video settings > screen share > "Use TCP connection for screen sharing" --- that box needs to be checked? (mine was not selected)