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We have set up surveys on our Zoom events - after our meetings and webinars, we plan to have an end of event survey and an end of session survey. For some reason the surveys are not coming up when delegates leave the meetings or webinars. This is essential data that we need to collect and we have already missed out on one day of our Event as the end of session survey did not come up.
We have gone through all of the relevant settings to make sure it is turned on in meetings and webinars, and added the survey under advanced options in the actual event - and listed if for all sessions - it recorded two responses but is now not working -
Surveys are triggered automatically according to the agenda that the Host creates. These Session Surveys/Event Surveys can be shown to attendees at the end of a session, or at the end of an event. If this is a duplicated event, it's possible that it encountered an issue and I suggest re-creating the event from scratch.
If all else fails, please reach out to the Customer Success Advisors or your dedicated CSM if you have one for deeper investigation. Please let me know if any of the solutions provided help.
I've done some Zoom events and know that you are not in a position to delete your Event at this point!
Given that us volunteers in the Zoom Community don’t have access to account information (including the ability to see the internal characteristics of your Zoom Event.), I highly recommend you submit a Support Ticket to Zoom staff at:
Push hard for them to get a Zoom Events Tier 2 or 3 person to look at your event to determine why the settings you've set aren't working. Zoom Events is a good platform with much promise, but it's still new -- and the more issues like this that can be elevated to Zoom, the sooner the product will be more usable for us all.
You are also welcome to join Denise Lahat’s ( @DeniseLahat ) Facebook group for Zoom Events producers. See her posts about the regular meetings where we test out features most Tuesdays in an actual Zoom Event. https://www.facebook.com/groups/zoomeventpros
Join there and post some questions, and you’ll get plenty of help.
Session survey will pop up at the end time of the sessions. Attendees can choose to disable survey reminders - have some attendees disabled it so it's not appearing again?
For Attendees who have not submitted the Session Survey, they can return to the Lobby and there will be a button “Take Survey” at the sessions where survey is available. There will be NO EMAIL notifications for incomplete Session Survey. However, the session survey will remain available as the Lobby remains open.
Event Survey will pop up at the end of the event time. Additionally, Zoom Events will automatically push out emails to those attendees who attended some sessions of the event but have not completed the Event Survey.
The automated email will include a url link for attendees to complete the survey. Attendees do not need to return to Lobby to complete Event Survey.