Translated subtitles

[bhvev_96]

Hi there,

maybe somebody can help me. We have a webinar in English coming up and we added the translated subtitles to our account. Somehow it is not showing up in our account to activate it. I can't call customer service because it is not included in our plan. Has somebody had that problem before?

Thanks in advance

Julia

[Frank_TB]

Hello,

Prerequisites for enabling translated captions

• Zoom One Business Plus or Zoom One Enterprise Plus account, or assigned the Zoom Translated Captions add-on*

Do you meet this condition?

https://support.zoom.us/hc/en-us/articles/6643133682957-Enabling-and-configuring-translated-captions 

Regards,

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