Host only able to chat with some attendees | Community
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Newcomer
March 14, 2023
Question

Host only able to chat with some attendees

  • March 14, 2023
  • 1 reply
  • 0 views

Hello and help!

 

As a host of a webinar today, I was only able to chat with the co-host, panelists and two attendees. I had the chat settings set so that Hosts and Panellists could chat with everyone, and yet I was only able to message hosts, panellists and two attendees. Why was this the case and how can I amend this so that I can chat with all attendees?

 

Thank you!

    1 reply

    Community Champion | Customer
    March 14, 2023

    Hello,

     

    Some of your attendees may not have been using a Zoom client that was up to date?

     

    Prerequisites for in-webinar chat

    • Zoom desktop client
      • Windows: 5.0 or higher
      • macOS: 5.0 or higher
      • Linux: 5.0 or higher
    • Zoom mobile app
      • Android: 5.0 or higher
      • iOS: 5.0 or higher
    • Web client
    • Zoom Webinars chat enabled
    • Emoji support
      • Zoom desktop client
        • Windows: 5.7.3 or higher
        • macOS: 5.7.3 or higher

    https://support.zoom.us/hc/en-us/articles/205761999-Chatting-in-a-Zoom-webinar 

     

     

    Regards

     

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