Showing results for 
Search instead for 
Did you mean: 

Host only able to chat with some attendees


Hello and help!


As a host of a webinar today, I was only able to chat with the co-host, panelists and two attendees. I had the chat settings set so that Hosts and Panellists could chat with everyone, and yet I was only able to message hosts, panellists and two attendees. Why was this the case and how can I amend this so that I can chat with all attendees?


Thank you!


Community Champion | Customer
Community Champion | Customer



Some of your attendees may not have been using a Zoom client that was up to date?


Prerequisites for in-webinar chat

  • Zoom desktop client
    • Windows: 5.0 or higher
    • macOS: 5.0 or higher
    • Linux: 5.0 or higher
  • Zoom mobile app
    • Android: 5.0 or higher
    • iOS: 5.0 or higher
  • Web client
  • Zoom Webinars chat enabled
  • Emoji support
    • Zoom desktop client
      • Windows: 5.7.3 or higher
      • macOS: 5.7.3 or higher 





If my reply helped, don't forget to click the accept as solution button!