Solved
Upgraded
Even after upgrading, the account still shows as Basic.
I bought the monthly package. But it still seems like a basic account. I was charged LKR 3000
Please fix it for me quickly.. very urgent.
Hi @Bhathiya,
Welcome to the Zoom Community!
If you have a Pro account (paid), but your account is showing as Basic (free) or your meetings get cut off at 40 minutes, you may not have a license assigned to you or may be signed in to the wrong account.
You can check out this article on troubleshooting paid accounts still showing as basic.
Cheers,
Zoom Community Team
** Edit: I did some further research and I think I have located your account. It seems that you have access to a Pro license. Can you please check and let me know if you need further assistance?