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Newcomer
LisaVN
Newcomer
October 18, 2022
Solved

User Licenses vs Additional Phone Lines

  • October 18, 2022
  • 3 replies
  • 7 views

Is everyone on my team required to get a user license? Or do I just get a license for myself and then assign additional phone lines to my team? I don't understand if each person needs a license and extension first before we can add an additional direct phone line for them.

Best answer by enielsen

There are licenses for calling plan packages and licenses for extensions/devices.

For extensions/devices:

Zoom Phone Basic (extension only - cannot dial/receive calls to/from PSTN)

Zoom Phone (can be assigned a DID) - will need a calling plan package to dial PSTN

Common Area Phone - I don't think these require a license, just a calling plan package

 

Calling plan packages vary between ones for user extension and ones for common area phone extensions. And unlimited versus metered.

 

I'll note that these are the licenses I've seen, they might have re-organized the licensing schemes....

3 replies

ChrisO
Participant
ChrisO
Participant
October 18, 2022

Hi LisaVN,

 

This depends on how you plan on using the phones. If you want softphones for everyone, then every user will require a Zoom phone license. If you are using desk phones and set them up as common phones then every phone will require a calling plan/license. If you are using desk phones tied to specific users, then you are back to users needing a phone license.

L
Newcomer
LisaVNAuthor
Newcomer
October 18, 2022

We would be answering calls through our computer, not with desk phones. Is that considered a "softphone"? What is the difference between a Zoom phone license and a calling plan/license?

ChrisO
Participant
ChrisO
Participant
October 18, 2022

Using the Zoom App on a computer is considered a softphone. A zoom phone license means a user license, whereas a calling plan would be something like Unlimited or pay-as-you-go.

E
Contributor I
enielsenAnswer
Contributor I
October 18, 2022

There are licenses for calling plan packages and licenses for extensions/devices.

For extensions/devices:

Zoom Phone Basic (extension only - cannot dial/receive calls to/from PSTN)

Zoom Phone (can be assigned a DID) - will need a calling plan package to dial PSTN

Common Area Phone - I don't think these require a license, just a calling plan package

 

Calling plan packages vary between ones for user extension and ones for common area phone extensions. And unlimited versus metered.

 

I'll note that these are the licenses I've seen, they might have re-organized the licensing schemes....

    E
    Contributor I
    enielsen
    Contributor I
    October 18, 2022

    And phone numbers are additional cost at some point.

    Then one can get additional items like Power Pack licenses for power users or call queue agents.

      L
      Newcomer
      LisaVNAuthor
      Newcomer
      October 18, 2022

      Thanks everyone for your help!

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