Skip to main content
Newcomer
February 28, 2023
Solved

Do 40 minute limits apply to Pro accounts

I'm a Pro member.  When logged into Zoom, I can see that my account is noted to be "licensed".  When rescheduling a 60 minute Zoom session in Outlook, Zoom presents me a warning message letting me know the meeting will be limited to 40 minutes.  As I understand Zoom's policy, I'm thinking there should be no 40 minute limitation on Pro customers sessions.  Any advice?

 

    CarlaA
    CarlaAAnswer
    Community Champion | Employee
    March 2, 2023

    Hi @jaydrayer , thank you for joining the Zoom Community!

     

    The latest Zoom release on February 27, 2023, resolved an issue where licensed users received a 40-minute time limit on meetings with Zoom Outlook plugin. Please update Zoom to the latest version to resolve the issue. Thank you!

     

    Carla,
    Zoom Community Team

    2 replies

    CarlaA
    Community Champion | Employee
    CarlaAAnswer
    Community Champion | Employee
    March 2, 2023

    Hi @jaydrayer , thank you for joining the Zoom Community!

     

    The latest Zoom release on February 27, 2023, resolved an issue where licensed users received a 40-minute time limit on meetings with Zoom Outlook plugin. Please update Zoom to the latest version to resolve the issue. Thank you!

     

    Carla,
    Zoom Community Team

    Translate
    Explorer
    September 2, 2023

    i have same problem. Paying 37 euros /month limited at 40 minutes. No assistance available!!!!!

     

    Translate