Why am I still getting charges when I canceled my account?

Forum|Forum|2 years ago
July 14, 2023
4 replies
1 view

It's impossible to reach a person in support or billing for zoom. Why isn't there just a number that I can call?? I am constantly getting notifications that they are trying to charge my credit card (that which I keep maxed out so they can't) I canceled my account and they are STILL trying to charge my account.... This is ridiculous. I have submitted three tickets too.. and since I already downgraded my account they wont do live chat support. WTH?? This is the reason I am leaving zoom. The support is terrible. What's also really interesting is if I go to my support activity, nothing is there!! Is it even working???

Billing & Invoices

Best answer by CyndeeAdkins

Yes, I did... although their phone number for their billing support ISN'T on their website.. if you google it, it comes up under the link with the phone number for billing support. No matter how many tickets or support requests I filled out online, I never got any responses... so here's the phone number to call: 1.888.799.9666

S_K

Community Champion | Employee

Hi @CyndeeAdkins

I see that you've already been assisted through Billing ticket #17637819. It looks like this has already been resolved.

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Sadi123

Newcomer

Facing a somehow similar issue as well!

C

CyndeeAdkinsAuthor

Newcomer

I found the actual number to call: 1.888.799.9666

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Shax117

Newcomer

Hi, been trying to do the same. Did you solve it? Can you tell me how?

S_K

Community Champion | Employee

@Shax117 - Do you have a ticket number? If not, I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

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CyndeeAdkinsAuthor

Newcomer

Those requests never got me anywhere... I'm sure I have like 5 out there. I eventually found their phone number and called and was on hold waiting an hour before someone answered. 1.888.799.9666

S_K

Community Champion | Employee

Hi @meg5

The best action to take is to submit a Billing ticket. There is an abnormally high number of requests currently, and the wait time for a response is longer than expected. Submitting multiple tickets won't help because they are worked on in the order they are received. While the goal is 24-48 hours for responding, it may take longer. Your patience is greatly appreciated.