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geraldlembke
Newcomer
December 23, 2023
Solved

Blue screen

  • December 23, 2023
  • 3 replies
  • 17 views

I work with a Blackmagix Atem Mini Pro, which is selected as a video camera. My Panasonic Lumix camera goes into this. This performance has worked wonderfully with Zoom for over two years. But suddenly I have a blue filter over the zoom image with the same configuration (https://dsc.cloud/581060/2023-12-23_10-59-10). The configuration works perfectly with Facetime, Teams and others, but not with Zoom. Uninstalling the Zoom client on Mac and reinstalling it did not bring any changes: Firmware updates on the Atem Mini Pro and the Lumix did not bring any changes. I am at a loss. Does anyone have any tips?

Best answer by AndyCarluccio

Zoom Desktop Client 5.17.1 is now available, and it resolves the red/blue channel inversion and correctly maps the color range of Blackmagic USB Webcam devices (resolving the "crushed" blacks and "blown out" whites often seen in other sofware / older versions of Zoom with Blackmagic devices like the ATEM). 

For context, please see my previous response below:
https://community.zoom.com/t5/Meetings/Video-has-Blue-Tint/m-p/158302/highlight/true#M89588

3 replies

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
December 25, 2023

There was a glitch in Zoom’s video processing of ATEM video signals on version 5.17.0 for Mac users – I don’t think Windows was affected. It might have been resolved with a back-end update, or there’s a way to find the prior version of Zoom – see the answer to this Community post. 

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Newcomer
cibermusic
Newcomer
December 26, 2023

A mi me ocurre lo mismo, es una especie de filtro que cambia colores cálidos por azul en la ultima actualización. Necesito una solución porque no he conseguido solucionarlo. gracias 

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
December 26, 2023

I pointed to the solution in my previous answer: Install the previous version of Zoom. 

You can download older versions of Zoom meetings here for Windows:  https://zoom-us-zoom.en.uptodown.com/windows/versions  and here for Mac: https://zoom.en.uptodown.com/mac/versions 

    A
    Employee
    AndyCarluccioAnswer
    Employee
    December 27, 2023

    Zoom Desktop Client 5.17.1 is now available, and it resolves the red/blue channel inversion and correctly maps the color range of Blackmagic USB Webcam devices (resolving the "crushed" blacks and "blown out" whites often seen in other sofware / older versions of Zoom with Blackmagic devices like the ATEM). 

    For context, please see my previous response below:
    https://community.zoom.com/t5/Meetings/Video-has-Blue-Tint/m-p/158302/highlight/true#M89588

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