Hello!
I am trying to update my shared line voicemail. I did not create the shared line, but have been added as an extension with permission to access, download, and delete. I am able to change and update my direct line voicemail, but cannot find where or how to update the one for the shared line.
How do I do this?
Hello Madison. I assume you referring to a "Share Line Group", Correct?
When you say "update the Share Line's Voicemail, Do you mean changing its Policy/Settings/Greeting?
For that you need "Phone Admin" privileges if I am not mistaken. If you are an Zoom Phone Admin, then you need to go to:
ADMIN > Phone System Management > Share Lines > Share Line Group, and from here you can select the Share Line Group in question and proceed to manage it.
Here is a good document that explains how to manage and limitations of the Share Line Groups:
https://support.zoom.us/hc/en-us/articles/360038850792
I hope this helps.
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