Solved

Hi, Can anyone help? I can't seem to play a YT video via my zoom. I can hear it but no one else can! I like to play background music but for some reason it won't work. Any support would be much appreciated.  Thanks MJ

When I log in to my Zoom account and click "Meetings" or "Webinars," the events I created do not show up in the right-hand pane. I only get blank pages. This started approximately August 18, 2024. If I use Google Chrome, events show when I select these menu items.

We held a member-wide training session that required registration. A meeting message was sent out to registrants about the meeting. After this, our committee scheduled a recurring committee meeting. The meeting notice was sent to all registrants from the member-wide event, causing confusion.  Is there a particular setting that sends these notices out? I want to ensure that our committee meetings are only sent to specific people and not the entire membership. Conversely, when it is a training, I want to send it to all members. Help!

I have an issue with preregistration emails from Zoom Events. The Join and View Event links that are available to be added to the preregistration email are not working. Instead of using the join link for the preregistered attendee, they are pointing generically to https://zoom.us/.  I see nothing anywhere in the settings where I can edit this. I also can't find any articles that cover this situation. Thoughts?

Dear Zoom Community, I'm writing to seek urgent help regarding Error 1132, which has completely locked me out of my Zoom account.  This issue is preventing me from accessing my account or joining any Zoom calls, whether logged in or not.           As someone who relies on Zoom for work, this is becoming a problem. I'm on Windows with the latest Zoom update installed. I've diligently followed all the suggested fixes I found on the official Zoom site and within this community, but unfortunately, none of them have resolved the issue. To make matters worse, I've submitted multiple reports to Zoom support over the past week, but I have yet to receive any response. I'm at a loss as to what to do next. If anyone in the community has experienced this and found a solution, or if there's any guidance Zoom support can offer, I would be extremely grateful, I'm feeling quite stuck. Thank you in advance for any assistance or advice you can provi

Hello,I saw that there is an option for deep linking for zoom pone calls. I can link zoom app with URL zoomphonecall:{number} and zoom will automatically call that number. Is there any option for SMS service. I would like to send SMS on the same way like calls. for example URL zoomphonesms:{number) to open zoom SMS and let us write the message.Thanks

How do I make sure that all participants in my private meeting always get the right to share the screen when they join?

Our company is considering turning on the Zoom Pronouns feature so our employees can add pronouns to their zoom meetings and zoom profiles.  Our company uses the zoom chat feature a lot as well, but it doesn't appear the zoom pronoun feature has the option of adding pronouns within the chat functionality.  We are currently using a custom workaround where you edit your zoom name and add the pronouns to the end of your name. If there is a way to add your pronouns to zoom chat, please let me know.

We are trying to enroll our Windows Zoom Workspace clients to ZDM using enrollment tokens. After adding the enrollment token by following the Zoom instructions the client is not added to ZDM. When inspecting the log I see an error ZDMServiceMgr error code 5002 as well as an attempt to reach htts://cn01zdm.zoom.com.cn.I'm located in the US but it appears to try to connect to a zdm enrollement server in China. Anyone get this working and know how a successfull enrollment looks in the log? What enrollment server did you connect to? Or has anyone also had issues enrolling and come across this error? Thank you

Hi,I’m reaching out because my old Zoom Phone account has been disabled, and my appeal to reinstate it was rejected. The phone number associated with that account was crucial for my small business.Is it possible to transfer that phone number to a new Zoom Phone account? I am willing to purchase a new subscription if necessary. Unfortunately, I can't log into the old account due to the error message: “Account is disabled. Please contact Support. (1,003).”Could you provide any advice on how I might recover or transfer that phone number?Thank you for your assistance.Best regards,Ahmad

I was trying to search manage entry point option on :contact center management > flows > "flow channel a (email)" ellipsis (...) > manage entry pointunfortunately, I'm unable to find that said option on ellipsis (...),may i know is it connected to flow's diagram editor on why it doesn't appear.if it's connected can you guide on me how?

Hi there,  Here's the situation I find myself in with Zoom Webinar. In the Email Settings of the Webinar, I configured the Follow-up Email to Attendees/Absentees settings to say "Send 6 days after the scheduled end date" after the webinar had concluded. The 6 days option would have landed it on the day I configured it, meaning the follow up email was meant to go out that day.  I've been notified that the follow up email has not gone out to registrants. I tried looking on Zoom Support and found these instructions below. However, whenever I log into Zoom Events per the instructions,  it says I have no previous events at all.  As a side note: I purchased the one-month Zoom Webinar add-on, as opposed to a monthly subscription. I'm unsure if this has anything to do with my current situation.  I tried to find the solution on Zoom Support. These are the instructions I found:  https://support.zoom.us/hc/en-us/articles/4403108424973-Sending

Hi all, While I love AI Companion, it has actually created more work for us as the meeting summaries provided by AI Companion are not identifiable by the title. Is it possible for the meeting summaries to be named by the participant's first and last name, as well as the meeting date and time? And then ideally the meeting summary is then automatically attached to the client's file in our CRM system. We use Bigin if that helps. Thank you in advance.

Gravei uma reunião no computador, no Zoom Workplace. Existe uma maneira de converter para nuvem para transcrever uma entrevista?

Hello All: We are setting up Zoom Phone with four physical desk phones. We are dumping older Polycom VVX series phones.  So we can select from Poly Edge phones or Yealink phones. Both have all the options to fit the bill.  But I wonder if Yealing has more built-in features in the Zoom Phone environment that make them more user-friendly. Thanks for any comments!

Hi All, I have read the documents, and connecting Zoom Phone to Hubspot CRM is straightforward. Is there anything I am missing?   I have read mixed reviews on the app, but it is improving. I am coming to tomZoom from the Dialpad environment.  That was also an app plug-and-play integration.

When on Zoom the other people cannot hear me if they are talking. It is as if my audio feed is subordinate to everyone else's.  Multiple people can talk at the same time and be heard, but not me. I can only be heard if I am the only person talking but as soon as someone else starts talking my audio stops. I can hear them but they can't hear me. Also, my Zoom frame/box almost never lights up.I have the latest version of Zoom on a 2019 iMac using the internal mic. How can I stop this, so I can talk over people in the same way they can?

Hello,When I try to upgrade from free to a pro account and I put in all  my payment info, I get the error message that says 'invalid parameters' with no explanation of what is wrong. What should  I do?TIA 

Hi. I get a "message could not be sent" when trying to send an SMS text message. Screenshot attached. Any idea? Thank you. 

I am trying to locate a zoom recording that was recorded locally.I set the meeting to record automatically in my absence to local computer.I am not able to find the recording. Any suggestions of where it might be?

Hi Forum Folke, I'd like to connect a second monitor so when my primary monitor has filled with participants and I get the "2>" indicating that a second 'screen' has been created, those 'extra' windows will display on the second monitor, so I can see all of them at once without having to jump back and forth between the two screens. I *have* enabled "Use dual monitors" in my video settings, but all that does is display the active speaker fullscreen in the second monitor; it doesn't show the windows that won't fit on my primary monitor.  I'm not sure whether to dig into Zoom or Windows (running Win11) to get things working the way I'd like to... or if what I want is even possible. Any input is greatly appreciated!  

The users are already under the Users & Room section but their extension numbers are incorrect, no DIDs are assigned to the user and no calling packages are assigned to the user as well. I created a CSV file and when I try to import it, I get a message "Fail to parse number on". I added the DID as '+xxxxxxxxxx but does not work. 

I have a Zoom Sessions licence with 100 participants. Is there an add-on feature to increase participant number for an upcoming webinar? Our registration number is getting close to 100 and we are still a month awat

Hi everyone, I’m currently on the Basic Plan and looking for ways to streamline my meeting documentation. Is there a built-in AI service or feature in Zoom that can automatically take notes or transcribe meetings?Thank you!

I cannot get the remote answer/hang-up center button on the Poly Focus 2 headset to work to answer a call. I'm using the headset with the BT700 usb Adapter.  Would you know if there is a log to look at that would be helpful?  If you have a working Poly Focus 2 could you post what your working combo is for software versions? if using Poly lens and what versionBT700 software versionHeadset versionZoom windows app version