Zoom recording issues

Forum|Forum|1 year ago
August 27, 2024
4 replies
34 views

I recorded a zoom session and instead of recording it I cloud it shows in my document folder as double_click_to_convert_01.zoom. I need help to open this file to retrieve the recording.

Best answer by MGSR

Hello @vahideh333. Welcome to the Zoom Community! You can check out this article on troubleshooting local recordings. Let us know if you need further assistance.

MGSRAnswer

Community Manager

Hello @vahideh333. Welcome to the Zoom Community! You can check out this article on troubleshooting local recordings. Let us know if you need further assistance.

MGSR

Community Manager

Hi @vahideh333!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

MGSR

Community Manager

Hi @vahideh333!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

Z

ZoomMate

Partner

When prompted with How do you want to open this file,

Click More apps.
Click Browse.
Go to Local Disk and follow path C:/Users/(PC username)/AppData/Roaming/Zoom/bin
Click zTscoder.exe and make sure zTscoder.exe is displayed in the How do you want to open this file window.
(Optional) Select the box for Always use this app to open .zoom files.
This will ensure that it will use the same application when manually converting a local recording again.
Click OK and wait for the local recording conversion to complete.

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