Zoom version 6.1.11 update error code 10002 on Sonoma | Community
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Newcomer
August 27, 2024
Solved

Zoom version 6.1.11 update error code 10002 on Sonoma

  • August 27, 2024
  • 2 replies
  • 0 views

I updated my OS to Sonoma 14.6.1 this week and just checked Zoom for an update. I'm running v6.1.10 and there is an update for v6.6.11, but when I click to install it gets a tenth of the way through and then throws the popup "Unable to install updates Error code: 10002"

2 replies

storyhub
Community Super Champion | Customer
storyhubAnswer
Community Super Champion | Customer
September 2, 2024
Newcomer
September 13, 2024

Thanks for your help. It solved my problem.

Newcomer
September 2, 2024

Do you know if manually downloading update lose my logins? 

storyhub
Community Super Champion | Customer
Community Super Champion | Customer
September 3, 2024

Manual update does not change logins. If you do a clean install that will remove logins.