Solved

I am planning an event with 4 webinar sessions running at the same time.Our primary Zoom account is Business and has 10 licenses, which I have allocated to colleagues Basic accounts.Can I now add Webinar licenses to these accounts and use them to run simultaneous webinars? Thanks!

Hello, I have upgraded the meeting capacity of my account and I am concerned that this might affect meetings I have already scheduled. The capacity has been increased from 100 to 500. Please could someone tell me if the new capacity will be applied to meetings scheduled prior to the upgrade or will I need to create new meetings? Thank you very much.

I accidentally deleted a recording and then the trash. Can I recover the deleted recording?

HiI've been using zoom to successfully stream into my FB groups for as long as I can remember.    I now have a new FB group, and no matter what I do, following all the guidelines set out by fb and zoom, the new group is just not showing up. Does anyone have any ideas on what I can do to solve this please? Many thanksLeigh 

Hello, yesterday I had recorded our meeting and for some reason when I go to download the meeting to share with others, the file is too large, how do I delete some of the video so that I can share. Thanks 

Hi there,We have a video that plays our waiting room until the meeting starts, however we've been asked to turn on captions for this video to make it more accessible. I haven't been successful in figuring out how to turn this on/uploading the captions, and I'm wondering if it's possible. Can we turn on captions for preview videos in a customized waiting room? Thanks so much!

Hi Community,   I really hope you can help.   I'm having issues sending invite emails to 2 users addresses. To clarify, I'm not talking about meeting invites, I'm talking about invites for licensing a user account. We have Mimecast for filtering and 365 for delivery and the emails for the affected users aren't hitting either platform. Email delivery to the addresses outside of Zoom works fine. I can send invites to all 'pending users' (there are currently 3) and one of them gets through every time. I have whitelisted the Zoom domain and all the IPs in the KB on both services.   I have had this issue on multiple invites but usually spamming the send button seems to have worked, but not for these 2 addresses.   Any advise would be greatly appreciated!   Many thank,   Greg.      

I run the update, it installs, but does not seem to work.  Tried restarting my system, using another browser, it just won't work anymore.  Keeps saying: Update required, you app version needs to be 5.15.5 or higher to join this meeting, please update to continue. Nothing I do on my end works.

How could I make one meeting with no date, and use the 1 generated access link and share

Last night we had a divorce support meeting. usually we have 30+ people in our meetings. This has never happened (doing this for over 3 years) but there were a few people that joined that were mocking the other people as they shared their situation. We booted them and they joined with a new name. It took a while for the host to figure out who it was again before they were booted again. I've looked through all of the settings but haven't found a way to block people permanently. I did change the settings that if we are recording it will save out each person's audio so we can go back and find the people that were making the noises or mocking others. Any other suggestions?

Users not in my organisation cannot annotate on Whiteboards shared during a meeting. Weirdly, if I open the old version of the whiteboard through "Share Screen" other users can annotate, but this version of the whiteboard doesn't allow me to import images. I think this might be a setting that's been turned off by the admin of my organisation. If so, is anyone able to let me know which setting needs changing so I can ask my admin to change it? [I'm using Windows 10 with the latest version of Zoom.]

Hi, I hope you are doing well. 🙂 Are you able to help me understand the pricing plan for the US & Canada Metered plan ($120/year)? I only need to receive calls from the United States, and I live in the United States.So I assume there are no additional fees to receive calls as long as I am in the United States. But how about when I travel outside US? For example, if I am on vacation in Brazil and a client calls me from the US and I answer my Zoom Phone, is there any additional fee?  Thank you in advance for clarifying this. Cheers, Bobby

Is it possible for a participant in the meeting to use a pointer whilst we are screen sharing. The host would not be using the pointer at the time

I don't have a Zoom subscription, just the free option, and have an upcoming interview via Zoom. If the interview facilitator has a paid account, do I also need a paid account to attend an hour long interview? Or is it only the meeting organiser who needs a paid subscription? 

My computer recently crashed and was reset to factory default... I still have my zoom account, but I know it's not updated, and there is no link in my profile to "check for updates"How can I update my current version to the latest version?

In older versions of zoom, I could easily open and close thumbnails of the current speaker that appeared on the bottom right of a shared screen presentation by clicking a control on the thumbnail (an x or an up arrow, IIR).But the current version (5.17.11) has no controls and thumbnails now cover part of the bottom left part of the screen when viewed in landscape. Here's a screenshot: postimg.cc/QHY1Z4d7How can I easily open and close these thumbnails? I was only able to find instructions for desktop that require hovering over the thumbnail which is impossible on an iPad.  

I updated zoom today using the Ubuntu 16.04+ 64bit (5.12.2.4816) .deb package. I get /opt/zoom/zoom: error while loading shared libraries: libcef.so: cannot open shared object file: No such file or directory I'm running Ubuntu 22.04.1 LTSHow do I get this resolved as there is a libcef.so in the /opt/zoom/cef directoryI tried the chatbot system who then put me to support and support said no support for my account speak to my admin, however, he's very non-technical so I've no idea if the message will even reach zoom support.

I am currently hosting a meeting and recording. I am noticing on the upper left of my Zoom window, next to the green shield and recording status symbols, there are the letters "IT" that intermittently flip between white and orange. Does anybody know what that means? I wanted to upload a screenshot of this but I can't upload images.

I have an organizational Zoom account with my company. I'm the manager of my department and have an employee out on medical leave. I had to run his meeting this morning and need the participants list for documentation. Is there any way, as co-host, that I can get it?

Hi Team,  Can someone share the KB for Routing Rules and Number pattern in zoom phone. I need to understand the routing rule, Number Pattern and meaning of Translation in this section.  Can someone brief me  and few scenarios as exact match or approximate match rule. 

▼相談内容こちらが指定したドメイン以外のユーザーを設定する方法はご存知でしょうか？そもそも、zoomでいうドメインとは何を指すものでしょうか。 ▼要望当方のやりたいことは、自社アカウント（google経由でzoomアカウントへログインしている）からMTGへ参加した場合に、待機室をスキップして入室させたい。 ＝要するに、自社の関係者以外は、待機室へ誘導する形を取りたいです。 ▼以下実施したこと ZOOMの設定より・設定>セキュリティ>待機室のオプション>待機室のオプション 待機室には誰が行く必要があるのでしょうか？「アカウント外および許可済みドメイン以外のユーザー」を選択して、「自社のメールアドレス@_____.co.jp」である「_____.co」を登録してみましたが、うまくいきませんでした。       

What's the best way to post zoom AI Summary automatically to Slack?Is there a way directly?Is there a way via Zapier (or similar)?Is there a way via Salesforce (I use this also)?The key is being able to have this done automatically 

How do I make a support ticket? I have pro and it says thats part of my account but i don't see any email for support 

I can't start a meeting because, as the popup says, I need to update the application, but there's no way to update the application. Can you please fix it asap? Also, if you don't provide LIVE support, why don't you enable users to download an update in an easy way? The popup says I need to reach out to the IT team to be able to use the application, but I'm not able to contact the IT team, because you don't provide support. How am I supposed to use the application then? This has happened to me for the second time. 

Hi,I would like to know if from a web directory that includes all the people in my organization, if it is possible by clicking on a person automatically launch the Zoom client and start a discussion with this person.Thk.