Skip to main content
Explorer
mrinduwara
Explorer
March 6, 2024
Solved

Full HD Video Quality

Dear All,

 

I am using a 2K quality camera so I need to enable Full HD-quality recording access for my account

 

Please support

 

Thank You

bstrelko
bstrelkoAnswer
Community Champion | Customer
March 7, 2024

You should be able to check your account to see if the HD feature is currently available:

If you are unable to see an option for 'Meeting-HD Video Quality', you'll need to reach out to Zoom to get this activated.

 

View in thread

6 replies

bstrelko
Community Champion | Customer
bstrelko
Community Champion | Customer
March 6, 2024

You'll need to make this request via Zoom Support (support.zoom.com for contact options), assuming you are a business, education, or enterprise account owner.

 

 

More details and instructions here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166

Translate
    bstrelko
    Community Champion | Customer
    bstrelko
    Community Champion | Customer
    March 6, 2024

    Note that the maximum resolution Zoom will transmit/receive/record via camera feed is currently capped at 1920x1080 - you won't be able to make use of the native resolution of your 2K camera.

    Translate
    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.