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mrinduwara
Newcomer
March 6, 2024
Solved

Full HD Video Quality

  • March 6, 2024
  • 1 reply
  • 6 views

Dear All,

 

I am using a 2K quality camera so I need to enable Full HD-quality recording access for my account

 

Please support

 

Thank You

Best answer by bstrelko

You should be able to check your account to see if the HD feature is currently available:

If you are unable to see an option for 'Meeting-HD Video Quality', you'll need to reach out to Zoom to get this activated.

 

1 reply

bstrelko
Community Champion | Customer
bstrelko
Community Champion | Customer
March 6, 2024

You'll need to make this request via Zoom Support (support.zoom.com for contact options), assuming you are a business, education, or enterprise account owner.

 

 

More details and instructions here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166

    bstrelko
    Community Champion | Customer
    bstrelko
    Community Champion | Customer
    March 6, 2024

    Note that the maximum resolution Zoom will transmit/receive/record via camera feed is currently capped at 1920x1080 - you won't be able to make use of the native resolution of your 2K camera.

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