Zoom Room Digital Signage Device Operation Time Behavior

Forum|Forum|1 year ago
October 2, 2024
1 reply
6 views

Hello,

I have a mix of Zoom Room device head units:

1x Windows PC

2x Neat Appliances

1x Logitech Roomate Appliance

We are running duals displays that are not hooked up to any networking or Zoom controls.

GOAL: I want to setup Device Operation Time so that my displays turn black during non business hours and then start displaying again during business hours.

Following these two articles:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064233

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066604

ISSUE: When it is not during business hours the head units should start sending a black signal to our displays. However the behavior thus far is that once DOT is trigged the displays simply revert to the custom background I set globally as if the headunit did receive a command. Was there a delay in when the head unit starts sending the black signal to the displays? Please find my settings attached.

Best answer by Ohkawa

@NTLLP

Perhaps you are not confirm it enough.

The Room does not go into hibernation for a while once some operation is detected. The time it takes for the room to go into hibernation depends on the device being used.
For example, in the case of a Windows PC, if it detects a keyboard, mouse, controller screen touch, or HDMI plug/unplug, the background screen will remain on for 20 minutes; after 20 minutes, if it is in the hibernation time zone, the screen will turn black.
In the case of the Neat appliance, since it is Android OS, the background screen is displayed for a much shorter period of time, about 2-3 minutes I believe.
In the case of Room mate, I don't know because I have never used it.

OhkawaAnswer

Community Champion | Customer

@NTLLP

Perhaps you are not confirm it enough.

The Room does not go into hibernation for a while once some operation is detected. The time it takes for the room to go into hibernation depends on the device being used.
For example, in the case of a Windows PC, if it detects a keyboard, mouse, controller screen touch, or HDMI plug/unplug, the background screen will remain on for 20 minutes; after 20 minutes, if it is in the hibernation time zone, the screen will turn black.
In the case of the Neat appliance, since it is Android OS, the background screen is displayed for a much shorter period of time, about 2-3 minutes I believe.
In the case of Room mate, I don't know because I have never used it.

N

NTLLPAuthor

Newcomer

Yes can confirm that all room computers take about a few minutes to respond if you are rapidly testing this feature. Once configured and the rooms have been dormant the feature works as normal.

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