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Newcomer
June 4, 2024
Solved

Zoom Caption Translation Addon

  • June 4, 2024
  • 3 replies
  • 5 views

Hello,

I paid the Zoom translation addon and have some trouble using it. If I am hosting a meeting, it seems to work but whenever I join a meeting, the translation settings aren't available. Is it possible to enable caption translation without being the host of the meeting?

Thank you,

 

Best answer by stueker

@L_IE Currently the availability of translated captions in a call follows the host of the meeting. So, if you are a regular participant in a meeting  and translated captions is not activated by the host in their web settings or is not  available to the host in general, it will also not be able to you.

3 replies

Newcomer
June 7, 2024

i have same problem too, i have searched thread and manual as shared in below

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059081#h_01G5MHZA45QSQ6SMQNKW91DB93

still not working. 

please help....

stuekerAnswer
Community Champion | Employee
September 13, 2024

@L_IE Currently the availability of translated captions in a call follows the host of the meeting. So, if you are a regular participant in a meeting  and translated captions is not activated by the host in their web settings or is not  available to the host in general, it will also not be able to you.

MGSR
Community Manager
Community Manager
October 4, 2024

Hello @L_IE,

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!