Bypass voicemail instructions

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Is there a way to bypass the Zoom voicemail instruction prompt when you are routed to voicemail for a Zoom Phone user. It appears that pressing the hash key (#) will bypass the personal greeting, but then the voicemail instructions still play. Experienced callers don't necessarily want to hear the instructions every time, but I also don't want to eliminate the recording as newer callers may appreciate that.

Thanks!

Voicemail

CosmicKittyAnswer

Employee

Hello @justinmarthaler ,

Yes, you can press *

Thank you! 😸

CosmicKittyAnswer

Employee

Hello @justinmarthaler ,

Yes, you can press *

Thank you! 😸

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justinmarthalerAuthor

Participant

Thank you @CosmicKitty I thought I had tried that earlier without success, but I tried it again and it does work. Pressing #* in sequence will get you to the beep pretty quickly. Now, if it could be accomplished in one keypress, that would be even better....

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CosmicKitty

Employee

Hi @justinmarthaler

I tested this in my sandbox and I only had to press * and it worked for me.

Thank you 😸

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justinmarthalerAuthor

Participant

@CosmicKitty, may I ask how you have the voicemail setup for your account? I have the settings to "allow callers to reach an operator" and "allow callers to check voicemail". When I turn those off, it does indeed go directly to voicemail with the asterisk (*). Is there a way to avoid the IVR experience while still allowing individuals to dial 0 to reach an operator? We're transitioning to Zoom and our existing phone system allows this capability without the additional IVR step. Having to press 1 to leave a voicemail (or wait a bit longer) is going to frustrate some callers.

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CosmicKitty

Employee

Hello @justinmarthaler ,

After testing with those settings enabled, pressing * does not appear to work. Also enabling the option to dial 0 to reach an operator, the IVR menu also does not appear editable. I also checked account level settings to verify whether the menu is customizable and it is not. The account level setting is just a toggle button to enable/disable.

This seems to be a good candidate for a feature enhancement!

Thank you 😸

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