Text to email

Forum|Forum|1 year ago
November 7, 2024
2 replies
5 views

I have SMS working, is it possible to get the SMS conversations sent to email for archiving purposes?

SMS

Best answer by jdott16

Hello,

I would advise you to submit a feature request at this point then as the feature does not currently exist within the Zoom platform.

Anyone with a Zoom account can submit a Feature Request to our Product Team, please visit Sending feedback to Zoom. Please follow us at http://blog.zoom.us and our release notes https://support.zoom.us/hc/en-us/sections/201214205-Release-Notes for new product and feature announcements.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

jdott16

Community Champion | Employee

Hello,

If you are an admin on the account and have access to Phone System Management, you can go into the Logs tab, then select SMS and you can view SMS history, SMS messages, and export the SMS message log. This should work for archiving purposes. Note that this will be exported to a CSV file. If you are looking specifically looking to send something to email it would have to be the CSV file.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

T

thejanitorAuthor

Newcomer

Jake, thank you for your info. Yes, I'm an admin and I have seen that feature. Unfortunately, that doesn't suit my needs. I need each SMS message to immediately be sent to email. The extra steps of logging on to Phone System Management, finding the logs, exporting . . . etc is too much work for 2024. Google voice has had this feature for over 10 years. Hopefully it gets added as a feature before my renewal.

jdott16Answer

Community Champion | Employee

Hello,

I would advise you to submit a feature request at this point then as the feature does not currently exist within the Zoom platform.

Anyone with a Zoom account can submit a Feature Request to our Product Team, please visit Sending feedback to Zoom. Please follow us at http://blog.zoom.us and our release notes https://support.zoom.us/hc/en-us/sections/201214205-Release-Notes for new product and feature announcements.

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake