Need to get 2FA codes from 3rd parties ASAP | Community
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N
Newcomer
NSLLC
Newcomer
November 18, 2024
Solved

Need to get 2FA codes from 3rd parties ASAP

  • November 18, 2024
  • 1 reply
  • 2 views

I recently ported my T-mobile number over to Zoom and thought that the advertised "SMS" capability would at least enable me to continue to get 2FA codes via SMS, but I'm unable to get anything from anybody (human or robot) at this time. After a bunch of digging I found conflicting threads about needing a "direct" number that is not the "main company" number and having to go through the horribly slow and convoluted process of 10DLC.  My number is assigned to just me and is not assigned to any other pool, main line, or group. The only thing I haven't done to troubleshoot is the 10DLC campaign setup process. 

 

I would like Zoom to confirm that you can't receive SMS messages unless the 10DLC process has been completed and if true, explain why users must go through this process to receive SMSs. 10DLC makes sense for outbound messages but I'm really shocked and disappointed if this is true for inbound messages as well.

 

P.S. The solution of doing a "call" for 2FA codes is a non-option as half of my third party service providers don't offer call out.

Best answer by NSLLC

I started to get SMS messages after putting a ticket in with Zoom. As I did not change the SMS enabled option in this period of time to make it work, I'll close this thread but I won't accept the solution as it appears you must contact tech support to get inbound SMS going.

1 reply

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
November 19, 2024

hi nsllc,

 

try enabling sms.  i am able to send sms from my t-mobile cell phone to my zoom phone.  i cannot send sms or reply because i have not set 10dlc.

 

 

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

N
Newcomer
NSLLCAuthor
Newcomer
November 20, 2024

SMS is enabled for my user under the policy tab. I can also confirm the number in question is associated with the user. I also checked "Allow International SMS" in the box below the activate radio button in your SS.

 

 

N
Newcomer
NSLLCAuthorAnswer
Newcomer
November 21, 2024

I started to get SMS messages after putting a ticket in with Zoom. As I did not change the SMS enabled option in this period of time to make it work, I'll close this thread but I won't accept the solution as it appears you must contact tech support to get inbound SMS going.

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