mp4.tmp file saved locally will not open | Community
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A
Newcomer
alena-t
Newcomer
February 15, 2022
Solved

mp4.tmp file saved locally will not open

  • February 15, 2022
  • 12 replies
  • 41 views

Hey team, 

I went to open a locally recorded meeting and it is showing as a mp4.tmp file. Not a conversion issue. 

The audio is fine. 

Any ideas? 

Thanks

      Best answer by crchan123

      Hi @alena-t! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

      12 replies

      crchan123
      Employee
      crchan123Answer
      Employee
      July 6, 2022

      Hi @alena-t! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

      M
      Newcomer
      MARK22
      Newcomer
      September 19, 2022

      Can you help me resolve it? i have the same problem. 

        A
        Newcomer
        alena-tAuthor
        Newcomer
        July 6, 2022

        Thank you but no unfortunately this was never resolved.... 

          crchan123
          Employee
          crchan123
          Employee
          July 6, 2022

          Do you see any options to convert the file? 

          M
          Newcomer
          MARK22
          Newcomer
          September 19, 2022

          i have the same problem. 

            M
            Newcomer
            MARK22
            Newcomer
            September 19, 2022

            Any workaround with this? i have the same mp4.tmp file that can't opened and cant be converted too.

            A
            Newcomer
            Anonyme
            Newcomer
            April 3, 2023

            HI!  I see you posted this a little while ago but in case it happens again or someone else reads this, it may be worth finding the file in your file viewer and checking the name of it carefully.  It seems that Zoom has a mechanism for protecting files that were not able to convert to MP4s fully due to computers shutting down.  You may see that is saved with a name that is an instruction like mine was.  The program named it "double click to covert".  After I double-clicked the file, it was transferred into a version I could use as usual.  Maybe this will work for others.

              A
              Newcomer
              acw100
              Newcomer
              July 20, 2023

              Yes! Thanks to your post I found the double click to convert - seems to be converting now. Thank you.

                R
                Newcomer
                rata_nah
                Newcomer
                August 7, 2023

                I have tried clicking the 'double click to convert' file and I cannot find an appropriate programme to open this with. My files are stuck as .tmp files with no way of opening. Can someone help?

                H
                Newcomer
                hfr098
                Newcomer
                August 9, 2023

                This is happening to me as well.

                F
                Community Champion | Customer
                Frank_TB
                Community Champion | Customer
                August 9, 2023

                The Zoom desktop client is the application that converts these. 

                H
                Newcomer
                hfr098
                Newcomer
                August 9, 2023

                I have this. I use it to access the recording. All recordings are saved as tmp. I have two files that say to double click to convert. I have done this multiple times and nothing happens after it's finished recording. I can't find the 'converted' files anywhere.

                  R
                  Newcomer
                  rce
                  Newcomer
                  September 13, 2023

                  I have the same problem after recording locally and letting convertion complete. This has happened in my two latest meetings, but never before.
                  Does anyone know how to access these files?

                    D
                    Newcomer
                    DDkarQI
                    Newcomer
                    September 14, 2023

                    Hi, I'm still experiencing this issue, what was the solution?

                      C
                      Newcomer
                      Chini
                      Newcomer
                      September 29, 2023

                      Hi, same problem, but no solution.

                      How can I rescue this lousy converted mp4.tmp into a useful video?

                      K
                      Newcomer
                      kjerstjumd
                      Newcomer
                      December 1, 2023

                      I am using a Mac and save Zoom recordings to my computer. In the file window that usually has all of the files associated with the recording, that is where I initially encountered the mp4.temp files. *In that same folder* were two files with little blue Zoom icons that were named "double click to convert." These were the errant audio and visual files. I then double clicked those files, they were converted, and the files were usable once more. Once you click them and the files convert, they will disappear. 

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