Zoom can't output sound to bluetooth headphones (android) | Community
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Thecic
Newcomer
January 12, 2024
Solved

Zoom can't output sound to bluetooth headphones (android)

  • January 12, 2024
  • 3 replies
  • 66 views

Hello. After the update on December 27, 2023, the sound will be output not to bluetooth headphones, but directly to the phone speaker. how to use it? Everything worked correctly before the update. My phone is samsung galaxy s20 plus. My bluetooth headphones are KZ T10

    Best answer by SweetE

    I had the same problem and upon going through a few forums someone finally found the solution and it works. This is what you should do: add the "nearby devices" permission through the Zoom app settings.

    3 replies

    bstrelko
    Community Champion | Customer
    bstrelko
    Community Champion | Customer
    January 12, 2024

    Android audio is notoriously finnicky, especially when OS-established audio is used by apps like Zoom.

     

    Can you try exiting the Zoom application entirely, rebooting your phone, establishing the BT audio connection, and then launching Zoom?

    T
    Newcomer
    ThecicAuthor
    Newcomer
    January 15, 2024

    Hello) I tried reinstalling the zoom application, rebooting the phone and launching the application after connecting bluetooth, but it did not help me( The problem appeared after updating to version 5.17.1.18472, but I cannot install the previous version. On my old phone, the zoom application version 5.16.10.17646 and everything works correctly on it

      S
      Newcomer
      SweetEAnswer
      Newcomer
      January 16, 2024

      I had the same problem and upon going through a few forums someone finally found the solution and it works. This is what you should do: add the "nearby devices" permission through the Zoom app settings.

        P
        Newcomer
        Peppermint
        Newcomer
        September 25, 2024

        I can't find the 'nearby devices' setting anywhere in the Android app. Where is it? I'm sure it's obvious but I just can't see it!   Thank you.

        T
        Newcomer
        ThecicAuthor
        Newcomer
        September 25, 2024

        It's in Device settings => Apps => Zoom => Permissions

         

         

          CarlaA
          Community Manager
          CarlaA
          Community Manager
          January 30, 2024

          Hi @Thecic, did any of the replies provide a helpful solution? I have seen a few posts where @SweetE solution worked. Let me know if that helped so that we can accept it as a solution. Thank you! 

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