Products

I am unable to turn on the custom disclaimer setting for my upcoming webinar.  I created the webinar on Monday and when I go back into the settings, I am not being allowed to toggle on the custom disclaimer. Anyone else encountered this and how to remedy it?  

Hello,Currently, i have a zoom pro account at our workspace, But one of the users want to use zoom pro plus, when i try to upgrade, its upgrading everyone. Is there any way i can do it only for one user? Thanks

Recently my contacts hear me with echo, which makes meetings unbearble.  As far as I could realize,  this phenomenon takes place whether I initiate the meeting or join someone else meetings, and whether I have single contact or participate in multi participants meetings.  I use my Lenovo tablet for my zoom activity.  Can you assist me?

I'm attending classes which use the Whiteboard function, all is usually well, although from time to time whiteboard just cant open. my connection is a-okay, zoom is updated, permissions are all there. It comes back with the error: "Failed to load page ErrorCode:-2000 ErrorMessage:Time out when requesting "RefreshTokenResponse" s-code-130868c94a-1697473300297". Not sure what to do, it's getting really annoying 😞

After my zoom update, the light no longer works properly. It no longer adjusts to low light, even if I select to do it manually. My video is quite dark now, even with natural light in the room.

When I am screen sharing in the breakout rooms, how do I prevent the screen sharing from stopping if I (the Host) join a room?

hey guys,   just installed and tried my first Zoom meeting (I'm on a Mac OSX latest version of both Zoom and OSX) and asked my counterpart to screenshare. She could share only certain windows but not the entire screen nor a specific window we needed. Do you have any sort of restriction on Windows based systems (the one she's using)?   Thanks

Hi, I have a work account and want to give multiple 3rd party access to be able to set up their own meetings.Is there a way i can do this without them seeing each others meetings? and also be able to add the a calendar without sharing data? Thanks, 

I am not able to setup Zoom as an add-on in outlook...receiving Error Code 202. 

In my work as a consultant, we are in the process of transitioning our internal team for one client from MS Teams to Zoom. In doing so, we need to leverage the "join by browser" functionality as our client does not allow the Zoom app to be downloaded. Unfortunately, multiple users reported the following error when joining a meeting through the "join by browser" in multiple browsers (both IE, Chrome, and Edge).This site can't be reached. The webpage at (meeting link) might be temporarily down or it may have moved permanently to a new web address. ERR_HTTP2_SERVER_REFUSED_STREAM After clearing cache and verifying that this error message was occurring in multiple browsers, we realized that the error is minimized when (1) signing into Zoom first, and (2) joining through Chrome. However, it is still occurring. Furthermore, we've noticed that if you leave that URL page open, that within anywhere from 15

Can someone help me understand how to get Zoom Workspace to auto-update without requiring local admin permissions? I'm pushing out the Zoom Workspace 6 .msi installer with ZoomAutoUpdate=true ZConfig="AU2_EnableAutoUpdate=1". We find that users can update once without admin permissions, but subsequent version updates prompt for admin. I didn't have this problem with the 5.x version of Zoom using the ZoomAutoUpdate=true ZConfig="EnableSilentAutoUpdate=1" parameter. In fact, users who have been auto-updating since version 5 still aren't having problems now.

All my settings within zoom are set to "Record to local computer" and yet zoom insists on recording to the cloud. My cloud account then fills QUICKLY and therefore recording is no longer available, Instead inviting me to upgrade my plan!When ALL the settings are set to RECORD TO LOCAL COMPUTER why does zoom still record to the cloud?

Hi,While developing with Zoom Video SDK, I need to list available microphones and select a specific microphone during a meeting. In the documentation, I came across the following methods:us.zoom.internal.IZoomVideoSDKAudioHelper: int selectMic(long, java.lang.String, java.lang.String)us.zoom.internal.IZoomVideoSDKAudioHelper: java.util.List getMicList(long)However, I couldn't find or use these methods in the ZoomVideoSDKAudioHelper and ZoomVideoSDKAudioHelperImpl classes.Is it possible to list and select microphones through these classes? If not, is there any alternative method or solution to achieve this functionality?Thank you!

HiI tried to stream on youtube and configurated my zoom account the permissions to do so but when I connected with my youtube chanell this message appeared: "request had insufficient authentication scopes" What should I do to fix this? 

After 10+ years of using Zoom, this was a first. For only 1 participant, she could talk; as host, I could not hear her, but everyone else could.  Any ideas.. anyone? THanksKathy C

Any ideas? just attending a zoom meeting, while also having a Remote Desktop window open (large screen) and attempting to work in the rdp window causes the GPU and CPU to go extremely high and the zoom meeting to lag. 

How can I create a Call to Action (CTA) button similar to this one? Thank you https://imgur.com/a/eG4Q7So

I'm considering using Zoom for a one-hour virtual fundraiser for 200-300 people. I need a button or link displayed throughout the session that takes attendees to a donation page. Can Zoom do this? Other webinar software that has this feature typically requires an annual subscription. Since this is a one-time event, I want to pay for just one month. Thanks.

Hello, I'm interested in adding a "Donate" button to my PMI meeting in Zoom. Is there an app or integration that allows me to do this easily? Alternatively, is there a way to pin a chat message with donation information so that it's visible to all participants throughout the meeting?I'm hosting a charity event and would like to make it as easy as possible for attendees to donate. Any help or suggestions would be greatly appreciated. Thank you!

We are a non-profit volunteer-run support group organization that relies on donations.  Is there a way to add a button or a link in a PMI Zoom meeting so folks can click on it to donate using PayPal? Or is there a way to "pin" a chat message so it displays even for folks who join late?  This way the host won't have to keep pasting the donation link in the chat. Thanks!

I've been using Zoom for 2 years. When scheduling a meeting, I've always had the option to send the meeting to a calendar, such as Google, Outlook, or Other. I switched to using a Mac (from a pc), and now when I schedule a meeting, I don't have the option to put it on a calendar. Same account as always, logged in easily. How do I get the option to quickly send it to my calendar to record and send invites?

I just switched from Android to iPhone, and I am unable to add attendees to a meeting I have created in the iPhone app. The arrow to send the email invite is greyed out, so my only option is to cancel the invite. I can add the recipient, and the entire email invite is there, I am just unable to send it. I would love some guidance or support with this. 

I was the only host and had the settings so the participants could join at any time. I had only 2 participants currently in the meeting and waiting for a third. The third participant received the message that the host had another meeting in progress.  The third participant tried several times but was never able to join. 

I shared embedded Powerpoint video/audio in a webinar. I could hear the audio in my headphones but the audience could not hear the audio. I tested the audio in the practice session and all panelists and presenters were able to hear the audio. We started the webinar and played the video and the presenters, panelists and audience could not hear the audio. I (host) could hear the audio in my headphones. Is there a setting that is wrong? I have done this before and it has worked.

Every month, I generate registration reports to identify new registrations for each of our online programs (in addition to usage reports for each class).This month, I'm not able to generate a registration report for any date before today. I've had no problem pulling up and downloading uses reports for every class this month but one I set the date parameters back to the beginning of November, nothing comes up beyond today's date.I've Submitted a ticket to support regarding this. I thought I might check to see if anyone else has been dealing with this problem.