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A
Newcomer
AnthonyL
Newcomer
November 25, 2024
Question

Zoom Workspace updates require admin permissions

  • November 25, 2024
  • 2 replies
  • 4 views

Can someone help me understand how to get Zoom Workspace to auto-update without requiring local admin permissions?

 

I'm pushing out the Zoom Workspace 6 .msi installer with ZoomAutoUpdate=true ZConfig="AU2_EnableAutoUpdate=1". We find that users can update once without admin permissions, but subsequent version updates prompt for admin.

 

I didn't have this problem with the 5.x version of Zoom using the ZoomAutoUpdate=true ZConfig="EnableSilentAutoUpdate=1" parameter. In fact, users who have been auto-updating since version 5 still aren't having problems now.

2 replies

S
Employee
snap-rz
Employee
November 27, 2024

@AnthonyL Is it Windows platform? If so, click "Show more details" in the UAC to view details. Please help attach the screenshot like this:

 

A
Newcomer
AnthonyLAuthor
Newcomer
November 28, 2024

I think I figured out the problem: Sophos Endpoint was blocking ZoomCptService from being created during an update. That's why users were able to update once: ZoomCptService was created as part of the original MSI install, but the antivirus blocked Zoom from creating a new ZoomCptService during an update.

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