Whiteboard problems.

Forum|Forum|2 years ago
October 16, 2023
3 replies
8 views

I'm attending classes which use the Whiteboard function, all is usually well, although from time to time whiteboard just cant open. my connection is a-okay, zoom is updated, permissions are all there. It comes back with the error: "Failed to load page ErrorCode:-2000 ErrorMessage:Time out when requesting "RefreshTokenResponse" s-code-130868c94a-1697473300297". Not sure what to do, it's getting really annoying 😞

B

Brenda20

Newcomer

Did you solve the error? I'm having the same issue and it's stressful

F

Forlornos

Newcomer

Same problem here as well. (Disappointing, because usually Zoom "just works" which is exactly what separates it from it's competitors, and exactly why I use it.)

J

Jennife

Employee

@Forlornos Hi, they might be different issues, would you mind providing a screenshot of the problem that you are faced with?

F

Forlornos

Newcomer

I didn't grab a screenshot when it happened, but did grab the text in the dialog that appeared, which was:

Connection Error
Unable to load this whiteboard
Time out when requesting "RefreshTokenResponse" (-2000-42100) (s-code-e3a6511fda-1711331011222)

M

Mariyam2000

Newcomer

Hi, I am facing the same problem. I have been using Zoom for a year now, and this is the first time I have had this problem. I got you all because I have the screenshot.

https://drive.google.com/file/d/1XrtBAWO7PmCuA7SKw_gqi5vVrYQKDhhd/view?usp=sharing

MGSR

Community Manager

Welcome to the Zoom Community, @Mariyam2000! Can you kindly update the app to the latest version and let us know if you are still experiencing the same issue?

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