Products

Hi, I have a problem with Zoom installed on a laptop with Windows 11 operating system:When I use Zoom, no sound is produced from the computer's speakers or any other sound means (even though they are connected and working properly and work with all the other applications on the computer).The speakers do work on zoom when I disable the "let desktop apps access your microphone" option in Windows "privacy and safety settings" of the zoom microphone - but then there is a zoom sound - but the microphone is not active...It should be noted that when I perform "TEST SPEAKERS AND MIC" - sometimes the test sound is heard for about a second and then disappears (this happens with all possible sound sources on the computer - headphones, built-in speakers, external speakers).What to do to solve the problem?I would be happy to get an idea from someone who has experienced the problem

HiWe are using Zoom Rooms's NDI function to do live video production however we can only receive video feed via NDI, but no audio feed! The meeting works well without NDI (we see and hear everyone) but as soon as we assign a speaker in one of the 3 NDI outputs in our controller (an iPad), we lose all speakers' audio. We are using Tricaster TC2 as a production system, we do receive the video feed via NDI in our Tricaster, but we do not receive any audio at all! What's more, we lose the audio on our computer that's running Zoom Rooms as well (while the speakers continue to hear each other).  We have the same problem with both Mac and Windows. We also tested our NDI function on our Tricaster with other video conferencing tools, the NDI on our Tricaster definitely work.Please help!Thanks!

I am trying to assign a cost center to a user. I followed the instructions in the article (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059652), but I don't seem to have any cost centers in my workspace. How can I create a cost center?

Hi there! We've been reading and searching for days for an answer but couldn't find it.We have a Pro account with 3 licences and 5 Basic users. Each of us runs weekly classes for the public and we were wondering how to navigate correctly without breaking zoom rules. Classes do not overlap.Is it possible to have the same link for all the classes on the confirmation email to the client?Is it possible for each of us to use the same link week after week to run a class? (40 minutes for the Basic and unlimited for the licensed)That would be great otherwise I'll have to add manually a link for every class every day.... or, is there something we missed?? Thank you for your suggestions! 

Every time I talk normal in a meeting Zoom automatically lowers my micro volume to a level I cannot even be heard. I keep having to manually re-adjust the level.  I see some forums suggesting disabling zoom the "automatically adjust microphone volume" setting. But I do not have this setting in my audio tab. Zoom is completely unusable for me at this point. How can I resolve this?

👍I have an iMac using the latest upgrade Sequoia 15.3.1. 👍When I generate A Zoom meeting I can save it in my Calendar using the link in 'My Meetings' by using 'Outlook Calendar' (.ics) 👎I cannot then seem to send anyone else an invite - even if i put them in the original invite generated when I am setting up the meeting OR to invite them from the calendar itself - any advise really welcome  

Summary:So essentially, our Eloqua by Zoom app has been wiped - across our instances and currently I am receiving error messages when I go into the cloud action configuration of;"Internal server error"PRESS X , then new message;"The configuration instance is not found"Also the Webinar ID and previous field mappings are blank. This is the same in each of the Eloqua instances that we have active campaigns.  I have re-installed the application through Zoom several times. What I mean by this is that I go through Zoom's app store, and then into Eloqua and each time it says it has successfully installed. Has anyone encountered this before?

I went to open my WhiteBoard that I have been using for the last 6 month to organize research and now all of the sudden it won't open. I received the error message: "There is an error loading recent version of the page. Use version history to recover previous version of the page." But I have looked everywhere and I can't find a version history link or button that will do this. I have also submitted a help ticket and I have gotten zero response. Can someone please help me recover 6 months of my work??

I teach kids who need to be able to scroll without writing on the Whiteboard. I also need to be able to turn on and off their ability to write on the whiteboard. After using this feature in my online classroom for a while, it now appears to be missing. As I recall, in the past I’ve been able to simply turn off the ability for a child to write on the whiteboard: easily found and easily done. Help files direct me to the three dots (More) dropdown menu, where “disable annotation” should be one of the options. However, my “More” dropdown does not include “disable annotation.” I’ve searched every menu and control I can find without success. This feature is absolutely necessary for my daily work. 

Hello, Today I used the whiteboard feature to present a concept. When I closed it, a link was automatically sent to the chat saying "I want to share this with you". How do I disable that? I just want to use it for presenting; no editing or sharing. Thanks!

Hi all. I am a tutor, and I have been using Zoom on my ipad for years. Recently, when sharing a worksheet from my files, the annotations from my students appear in the wrong spot on both screens. This is so frustrating. I have tried all the bot solutions, and I even purchased a new ipad, thinking my device was the problem. I never had a problem before the new year. Any help would be appreciated.

Здравствуйте! При работе использую доски, встроенные в Zoom. При истечении некоторого времени она становится доступна только для просмотра. Это происходит из-за того, что я редко в нее захожу? Или как бы часто я в нее не заходил, без подписки она всегда будет переходить в этот режим? Заранее спасибо)

Why is it I have log in again to use  a whiteboard? I'm already logged in to be in a scheduled meeting. Why isn't that sufficient?

Hello Zoom Community,We’re experiencing an issue with a Whiteboard that was previously owned by our company. After removing and reassigning one of our users, no one on our team—including me as the account admin—can access this Whiteboard.We still have the last shareable link, but it’s now inaccessible to everyone in the workspace. If anyone @All  has insights or knows the steps to restore access, we’d greatly appreciate your help! Additional Details for TroubleshootingThe Whiteboard was originally created by a user who has since been removed from our Zoom account.After reassigning that user’s license to someone else, the Whiteboard no longer appears under “My Whiteboards” for any member of our team (including the admin).We tried accessing it via the last shareable link we have, but we receive an error or a “no permission” message.We’ve already checked Whiteboard settings, user permissions, and admin privileges, but haven’t found a solution.Thank you in advance.

Never had a problem with zoom program (installed about 3 years ago) until this week. Instability of the frame showing me started right after the recent update automatically installed itself. The problem manifests in at least 2 different ways: 1. frame with me in it starts flickering, usually with a couple of parallel streaks across the top; 2. another person on the zoom call also appears in my frame. I can arrest the problem by disabling live video, and reverting to the photo of myself that zoom keeps on my computer. Then, I can switch back to live video, and it may remain stable for a minute or two and then revert to flickering; or it may remain stable much longer (most recently at least half an hour  when that particular zoom call ended). Any suggestions? Can I fall back to a previous version, and if so how do I do that?

Wenn ich in meinem Account auf Umfragen gehe, um die Umfragen der letzten Meetings zu analysieren und auszuwerten, dann werden sie mir nicht angezeigt. Stattdessen kommt ewig (ich warte seit 30 Minuten - neu laden hat auch nichts geholfen) der Kreis, der anzeigt das geladen wird. Kann das daran liegen, dass wir größere Umfragen hatten? Wie kann ich dieses Problem lösen?

I have a website and want to integrate it with Zoom. I want to make the customer experience smooth and helpful. I want to know if it is possible to integrate the website with Zoom or not. If possible, what is the process?Thanks

Hi! I'm looking for some help troubleshooting, or redirecting on who to reach out to for this. We held an event through Zoom Events/Events Hub a few days ago. I'm trying to download all the polling results/data that we sent out during each webinar session. When I go to "event analytics" and then "Surveys/polls" it gives the option to "Download Table Data" on the polls tab. However, when I download the table data, it's only downloading half of all the polls we sent out. I can see all the polls we made, and can see how many responses we got, so they were definitely logged, but there's no data from them being downloaded. Is there any way to make sure the data from every single poll is downloaded, or even a way to download poll results individually? 

我有一个 UAC-8 音频接口。当我的 PC 播放音频或 DAW 实时监听声音时，会突然出现卡顿。我的系统版本是 Windows 11 24H2 专业版 26100.3194。我已经将数据线连接到主板上的 USB 3.0 端口，也连接到了 PCIe 插槽上带有独立电源的 USB 3.0 适配器卡，但情况保持不变。是否有人和我有同样的问题？

My team member renewed his Zoom Pro subscription.  Since the prescription was renewed our meetings time out after 40 minutes.  Any idea why this is occurring?  Aren't meetings with Zoom Pro subscriptions allowed more time.  Thanks 

Hello! I'm hoping someone might know a fix for this issue I'm having. For background, I use the Zoom app on my iPad and it's updated to the latest version. When I am viewing someone else's screen share presentation (with the floating speaker on top of it, if that makes a difference) the presentation window will, seemingly at random, shrink down and leave a tall dark grey bar on the right side of the screen. It's almost like the app thinks I've opened the participants/chat window, but it doesn't display any content on top of the grey background color. Sometimes the screen will appear normally if I open the participants/chat window, but other times the screen will shrink even further upon opening it. The participants/chat will appear on the right side, the presentation/speaker on the left, and a grey bar in the middle. If it appears normally, it typically shrinks down again anyway after some time. This just happened in my current call. Does anyone know why this might be happeni

When I create a new meeting, and type in the topic, it frequently defaults to a previous topic I used several years ago. Also, if I go to a meeting I've already scheduled, including a recurring meeting, and make a change somewhere in the settings, the topic default back to the same old topic. I used several years ago. It seems to be stuck in that somehow as a default, although it's no longer relevant. I've not been able to find any articles which address this.

My client had a very old PBX system when they can dial *72 followed by the number that is being forwarded. How can I set this up when I can enable call forwarding with one phone for all lines. We are using t54w yealink phones and I see it has the call forwarding feature. When enabling it, it only forwards from that phone and not all phones. Do I need to create a shared group line then this will enable all call forwarding out? I read on a forum that when enabling calling forward the yealink is by default set to all lines. We need to allow my client to set it when ready due to the inconsistent business hours. I cant just set a set time for them. Anybody have dealt with this setup before?

We are utilizing VMIX 28 "Zoom Plugin" in combination with Zoom for switching/graphics in virtual and hybrid corporate events. VMIX works great with regular Zoom. When we try working with the VMIX plugin with "Zoom Events" not so much. Will not pull the participants video streams into VMIX. FAIL. I cannot find any documentation regarding the VMIX Zoom feature and working with Zoom Events. (Not in either the VMIX or Zoom knowledge base) Can anyone confirm that the VMIX plugin does not work with Zoom Events?  Any knowledge of a work around or any documentation to be found? Any additional insights would also be appreciated.Thank youC.O. Little 

Every time I turn on my PC a screen pops up prompting me to sign in to my unlicensed zoom.  I'm not sure how it even got there as I have never intentionally used zoom rooms. The options on this screen are Sign in; New Meeting; Join; Whiteboard.  There is a Pairing code in the top right corner and settings cog in bottom right corner. I can click on settings and exit the room but then the next day when I start my PC there it is again.  I've tried everything I  can think of to remove it with no luck.  Please help...it's getting tedious!  Thanks