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Our learner is having trouble joining the zoom meeting. They say they can't log in. They have tried with phone and personal computer. When they tried on PC, they get a message saying "Joining Meeting Timeout or Browser Restriction". When they tried on phone, the got a message saying the page does not exist. Does anyone have any thoughts on what the problem might be? Let me know if you need any more information to assist.

I'm sure this is something basic I'm missing, but why does the meeting description I create for a zoom meeting not appear in the meeting invitation that goes out for the meeting. 

I need the caption transcript for zoom meeting that just ended.  I forgot to save it and call ended. Is there any way to recover it. 

Hi, I am using Zoom for virutal courses on my university. Every time I try to adjust the volume in Zoom it changes my system volume. If I join a break-out-session, it automatically goes back to 100% and blasting my ears; when returning to main room it does the same. Is there a way to adjust Zooms volume without changing my system volume like in every other app? Regards,Christoph

In zoom meeting, when I want to share my screen, everything that comes up is a blue square, with a white triangle and exclamation mark saying "unknown"

This was my second ever meeting in a zoom. Last one was recorded fine (local). Today I've had second session, I clicked recording (local) and after a session, there was no recording (in documents/zoom nor app). I then made another meeting with wife, started recording (local) again and nothing. I clicked again recording (local) and then the woman voice said recording in progress. So there is some bug or something going on that when I press recording, nothing happens at first.. I am not sure is it my computer or zoom problem.Is there a way to get recording of my important meeting? Thank you

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I am having a problem with scenes missing when I go into my Webinar and load production studio.  Specifically it is all the scenes that us an image only.  I use the Media templates and load my image.  I save it and see it in PS.  When I start my Webinar and then load PS, all scenes are there but the ones with the image (Media Template).  Any clue what is going on?  

Hi. I created a recurring meeting, and I'd like to change the name to be "less specific" as the participants are changing in each meeting.  And my "placeholder" name that I created at the beginning, is also a bit of a spoiler for what I am presenting. I changed the name in settings on my browser, and the new name is showing up correctly in my desktop Zoom app. However, when other people click on the meeting they get a pop up saying the meeting hasn't started yet, and it shows the original (incorrect) name for the meeting.  The attached pictures show participant (incorrect) name, and my Zoom window's new (correct name). Thanks in advance!

When trying to create a new whiteboard I always get the message that I have reached the limit of editable whiteboards.A check for existing whiteboards shows that there are no whiteboards in my account.The message even shows the name of a whiteboard dated in 2023, which I can’t find. All existing whiteboards should be deleted so that I can start from scratch with 3 new editable whiteboards.I need the functionality and should be able to use it with my basic account.

Hi, Our office is currently experiencing issues with Zoom crashing, with the error message "Your system is running at a lower performance. Please close other applications." We have also checked the Task Manager, and we can see that Zoom only takes up 3% of the CPU and not much RAM. We have tried: Signed out of all Zoom login locationsCleared app cacheUpdated app versionManually updated Zoom appBios, firmware, and drivers updatedOptimized startup apps and servicesDisabled zoom hardware acceleration and video enhancement featuresDisabled video previewSet default hardware selection for video and audioSet compatibility mode to Windows 8 under properties.Please don't hesitate to let us know if you have any other solutions. Best regards,Adrian RajicTech Support - EQT

I have an issue where some users at my org are not able to see participants that are joined to meetings they scheduled. Usually on the client's Home tab you can see your scheduled meetings widget. On the meetings that are underway (or 'started'), you can see small squares with initials for each joined participant. If you click on the card for the meeting, you get a pop up with more details on who is joined to the meeting. The issue is happening on Zoom Workplace version 6.3.56144. Not sure if this is a glitch or just a feature that was removed. Rebooting machines and logging out/ back into Zoom via SSO does not resolve the issue. Has anyone experienced this before?

Hello, When I receive a invitation for a meeting in Zoom it always shows a wrong place and time, for example I live in London and in the invitation appears Sao Paulo/Brazil. I'm not sure if the problems is related to any settings in my machine or in my zoom settings. Does anyone know why it's happening? Thank you.

Hi, I have a problem with Zoom installed on a laptop with Windows 11 operating system:When I use Zoom, no sound is produced from the computer's speakers or any other sound means (even though they are connected and working properly and work with all the other applications on the computer).The speakers do work on zoom when I disable the "let desktop apps access your microphone" option in Windows "privacy and safety settings" of the zoom microphone - but then there is a zoom sound - but the microphone is not active...It should be noted that when I perform "TEST SPEAKERS AND MIC" - sometimes the test sound is heard for about a second and then disappears (this happens with all possible sound sources on the computer - headphones, built-in speakers, external speakers).What to do to solve the problem?I would be happy to get an idea from someone who has experienced the problem

HiWe are using Zoom Rooms's NDI function to do live video production however we can only receive video feed via NDI, but no audio feed! The meeting works well without NDI (we see and hear everyone) but as soon as we assign a speaker in one of the 3 NDI outputs in our controller (an iPad), we lose all speakers' audio. We are using Tricaster TC2 as a production system, we do receive the video feed via NDI in our Tricaster, but we do not receive any audio at all! What's more, we lose the audio on our computer that's running Zoom Rooms as well (while the speakers continue to hear each other).  We have the same problem with both Mac and Windows. We also tested our NDI function on our Tricaster with other video conferencing tools, the NDI on our Tricaster definitely work.Please help!Thanks!

I am trying to assign a cost center to a user. I followed the instructions in the article (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059652), but I don't seem to have any cost centers in my workspace. How can I create a cost center?

Hi there! We've been reading and searching for days for an answer but couldn't find it.We have a Pro account with 3 licences and 5 Basic users. Each of us runs weekly classes for the public and we were wondering how to navigate correctly without breaking zoom rules. Classes do not overlap.Is it possible to have the same link for all the classes on the confirmation email to the client?Is it possible for each of us to use the same link week after week to run a class? (40 minutes for the Basic and unlimited for the licensed)That would be great otherwise I'll have to add manually a link for every class every day.... or, is there something we missed?? Thank you for your suggestions! 

Every time I talk normal in a meeting Zoom automatically lowers my micro volume to a level I cannot even be heard. I keep having to manually re-adjust the level.  I see some forums suggesting disabling zoom the "automatically adjust microphone volume" setting. But I do not have this setting in my audio tab. Zoom is completely unusable for me at this point. How can I resolve this?

👍I have an iMac using the latest upgrade Sequoia 15.3.1. 👍When I generate A Zoom meeting I can save it in my Calendar using the link in 'My Meetings' by using 'Outlook Calendar' (.ics) 👎I cannot then seem to send anyone else an invite - even if i put them in the original invite generated when I am setting up the meeting OR to invite them from the calendar itself - any advise really welcome  

Summary:So essentially, our Eloqua by Zoom app has been wiped - across our instances and currently I am receiving error messages when I go into the cloud action configuration of;"Internal server error"PRESS X , then new message;"The configuration instance is not found"Also the Webinar ID and previous field mappings are blank. This is the same in each of the Eloqua instances that we have active campaigns.  I have re-installed the application through Zoom several times. What I mean by this is that I go through Zoom's app store, and then into Eloqua and each time it says it has successfully installed. Has anyone encountered this before?

I went to open my WhiteBoard that I have been using for the last 6 month to organize research and now all of the sudden it won't open. I received the error message: "There is an error loading recent version of the page. Use version history to recover previous version of the page." But I have looked everywhere and I can't find a version history link or button that will do this. I have also submitted a help ticket and I have gotten zero response. Can someone please help me recover 6 months of my work??

I teach kids who need to be able to scroll without writing on the Whiteboard. I also need to be able to turn on and off their ability to write on the whiteboard. After using this feature in my online classroom for a while, it now appears to be missing. As I recall, in the past I’ve been able to simply turn off the ability for a child to write on the whiteboard: easily found and easily done. Help files direct me to the three dots (More) dropdown menu, where “disable annotation” should be one of the options. However, my “More” dropdown does not include “disable annotation.” I’ve searched every menu and control I can find without success. This feature is absolutely necessary for my daily work. 

Hello, Today I used the whiteboard feature to present a concept. When I closed it, a link was automatically sent to the chat saying "I want to share this with you". How do I disable that? I just want to use it for presenting; no editing or sharing. Thanks!

Hi all. I am a tutor, and I have been using Zoom on my ipad for years. Recently, when sharing a worksheet from my files, the annotations from my students appear in the wrong spot on both screens. This is so frustrating. I have tried all the bot solutions, and I even purchased a new ipad, thinking my device was the problem. I never had a problem before the new year. Any help would be appreciated.

Здравствуйте! При работе использую доски, встроенные в Zoom. При истечении некоторого времени она становится доступна только для просмотра. Это происходит из-за того, что я редко в нее захожу? Или как бы часто я в нее не заходил, без подписки она всегда будет переходить в этот режим? Заранее спасибо)