I cannot log into my Zoom account using the Firefox browser | Community
Skip to main content
Newcomer
October 2, 2024
Question

I cannot log into my Zoom account using the Firefox browser

  • October 2, 2024
  • 6 replies
  • 32 views

First, trying to even make this comment was blocked because I had to select a "Board" in which to post it.

But, my issue concerns logging into my account....for which NONE of the boards listed were appropriate.
So, Zoom has forced me to select an incorrect board to begin with.

While I can log into my Zoom account normally using the Chrome and Edge browsers....I cannot log in using the Firefox Browser.

When I reached out to Zoom, I was forced to use their "chat support", which could not break out of its circular logic.  As a result, none of the prompts it offered me were even nearly correct and I could not force it to break the cycle and create a new issue.

That said, it is obvious that changes within "either" Firefox or Zoom have broken the ability of Firefox users to log into Zoom accounts.
The suggestion "Use Chrome" or "Use Edge" is unacceptable, as I Choose to use Firefox and will not be told how to use my computer.

I expect Zoom support to work with the folks behind Firefox to resolve this issue

Sadly, I did open ticket TS1459185, but cannot check the status of that ticket because of the limits Zoom places on their support.

This is extremely annoying

6 replies

Newcomer
October 3, 2024

It has been 12 hours since I opened the ticket and all I got is a "clear your cashe" which is the e-support equivalent to "Have you turned it off and back on again"

I am disappointed at the continued failure of Zoom support

storyhub
Community Super Champion | Customer
Community Super Champion | Customer
October 3, 2024

I am currently using Firefox 131.0 on windows 11 with standard privacy and "Delete cookies and site data when Firefox is closed" checked and am logged into my Zoom portal account. I do not use any chromium browsers (chrome, edge, etc) for privacy reasons. Since you did not state the OS or Firefox version and settings all we can do is make an educated guess about what to do. Hopefully, this will be insightful to help you find a solution.

Newcomer
October 9, 2024

Same for me. Login through Google SSo stopped working in Firefox. There is simply no redirect to zoommtg:// anywhere. Zoom must look into it ASAP. Just take Firefox, set max privacy settings and try to login - you should see no popup for zoommtg:// handler

Newcomer
October 9, 2024

Tested latest Firefox on MacOS and Linux - same issue

MGSR
Community Manager
Community Manager
October 17, 2024

I'm sorry for the inconvenience and the late response.

Our technical team has acknowledged this issue and is actively working on a solution.

We do not have an estimated time when it will be fixed, but we will update you on this thread once we have the information.

For now, thank you for your patience and understanding.

Newcomer
March 6, 2025

Even after nearly half a year, I have the same problem. SSO login just does nothing ("launch zoom", and nothing happens). Firefox 135.0.1, KUbuntu 24.04, Zoom 6.3.10). Using Chromium works.