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Dear Zoom Support Team,I am experiencing a recurring issue with video playback during our webinars and would greatly appreciate your assistance in resolving this problem.Issue Description:In our last 5-6 webinars, we have encountered consistent video playback interruptions.The issue occurs approximately 1 hour and 20-25 minutes into a 2-hour video.The video freezes at this point, although the play button remains in the "playing" state.This problem has occurred consistently in multiple webinars.Additional Information:When reviewing the video after the webinar, it plays through the problematic section without any issues.I have investigated potential webinar settings that might cause this but have not found any relevant options.Request: Could you please provide guidance on how to resolve this issue? I would appreciate any tro

Hi, My audio works fine with any App (like playing something on YouTube), but I cannot hear anything through Zoom. I have gone through all sorts of solutions posted online and none of them work. Can you please let me know what would be a fix ? I would be obliged if you could answer as soon as possible as I need zoom on a daily basis.

When I try to share audio during a meeting I get a notification that I need to download the "Zoom audio device". It then pops up and asks for my password to allow this. When I enter the password it says "invalid". It is the same password I logged in with so I'm at a loss as to why it doesn't work here. Also, I already updated zoom to the most recent version. It will show that I am sharing the video of the tab that has the audio but no audio plays.

個人アカウントで新規にWhite Boardを作成し、共有リンクを作成しようとしましたが、なぜか私の所属が「東京都」になっており、アクセス設定が「制限あり」と「東京都 の誰でも」しか選択できず、「リンクを持つ人全員」がグレーアウトしていて選択できません。メールで共有しようと思っても、「東京都があなたの組織以外のユーザーとのコラボレーションを無効にしました」というエラーメッセージが表示されて誰にも共有することができません。他の人に共有するためにはどうしたらよいでしょうか？

I am trying to create a "All Hosts Available" meeting but I haven't figured out how to add my colleague as a host as well so it will review her calendar when a client books a meeting.  She is not available in the choices of "hosts" in step 2 of creating an event.   I would welcome any input on how to solve this.     

I'm suddenly getting emails notifying me of lots of my recurring meetings being auto deleted.  I have to go in and recover them manually.  this has never happened before and I didn't do anything.  it's happening while I'm logged out of zoom.  I've changed my password in case it's being hacked but it's still happening.  Any ideas? TIA

Bonjour,Ma cliente dispose de la version Zoom pro et peut donc recourir à la transcription traduite en direct de Zoom mais la qualité de traduction est insuffisante. Nous prévoyons un webinaire pour lequel peu d'anglophones sont attendus, investir dans l'intervention de traducteurs professionnels est donc exclu. Y a t-il des moyens d'améliorer la qualité de la traduction instantanée, par exemple en recourant à une IA jumelée à Zoom ou une fonctionnalité Zoom plus avancée ? Merci pour votre aide.

ホワイトボードを使って、途中で違う画面を共有し、またホワイトボードに戻ると全記載内容が消去されています。ただ、毎回ではなく10回に1回くらいの確率で起きます。他の画面を共有する前に毎回保存するのも面倒ですし、消えてしまうと記載した内容に追記もできないので困っています、、、。

Is it possible to tag someone with "Notify me when available" permanently so that I get a notification every time their presence changes to available? Currently, if the contact goes Available and then Away again, I wouldn't be notified the next time they came back. It would be useful for those moments when I miss that window to grab them, especially for people that spend a lot of time away from their desks!

אני לא יכול להגדיר מארח אחר או מארח חלופי במשתמש המקצוען, מה עליי לעשות את זה רושם אותי: לא ניתן להקצות כמארח חלופי לא ניתן לבחור את המשתמש בתוך זה.   

I keep receiving emails daily for the last month (june) saying "Your Zoom account has used almost all of the available cloud recording storage", but that's not true, I have a basic account so that means I can't record in the cloud, I can only record and save locally.I did had a PRO account last month (may), but I stopped paying this month (june). I did use cloud recording, but when I stopped my membership, the emails notifying me that I have userd almost all of the available recording keep coming , DAILY!I hate it how do I make the emails stop??? Help.I can't go into cloud recordings to "delete" videos because I have a basic account, I can't see any recordings I only see this: https://i.imgur.com/oZmTCxb.pngI don't want to "block" the emails coming from zoom in gmail because I do want zoom notifications. I only want to stop being notified

We did configure the Zoom meetings. However, the sync does not happen irrespective of whether the invite's email address matches the user record in Salesforce.Thanks

I followed all the steps to create the app in zoom marketplace using JSON Web Tokens (JWT) but it doesn't work there is a problem.   What solutions and alternatives do they give me?  

I have a Link only for members that is a constant and permanent link, but I would like to invite guests to the meeting but I don't want them to have a permanent link... is there a way to do that?

When I view the Zoom meeting app in full screen, I can always see the Participants icon at the bottom of the screen. See the screenshot here, where I have circled in red, the Participants icon. https://imgur.com/a/z6SzvGr But when I click the Restore rectangles in the upper right corner, the Participants icon disappears. See screenshot here.  https://imgur.com/a/2ZeQfTL Is there  a way for me to indicate which icons I want to appear at the bottom, or in what order they are removed, when I click the Restore rectangles?

Ik gebruik al jaren de zoom via mijn iphone om sportles te geven. Sinds afgelopen vrijdag springt het videobeeld na 1 seconde weg, ik kan de zoom niet meer gebruiken op die manier. weet iemand een oplossing 

Hi all,I regullary take part to meetings opened by the same host/account, that set to ask the participants to give him the permission to activate their microphones.I always deny permission but one of last times I allowed it by mistake. Now all meetings consider that it is given, I am no more asked to choose yes or no.It already happened some years ago and then I found in my account a way to cancel the permission.Something must have changed meanwhile, since now I cannot find it any more.I hope that some of you can kindly help me.Thank you

I am encountering an issue with one of my channels. The channel is fully visible and functional in the Zoom desktop application, but it does not appear in the Zoom Web Portal.The channel contains important information, and I need to access it through the Web Portal. Has anyone experienced a similar issue? If so, how did you resolve it?I’d appreciate any advice or guidance on how to recover or synchronize the channel.Thank you in advance for your help!

Does anyone know how/where I can purchase a Zoom pro account and gift it to another person?

My background is constantly out of focus - even when I take it out of focus.  Sometimes I want the background to be sharp and visible when I'm creating flipcharts or don't need privacy. This is no longer possible, the background is always blurred. Thanks for help.

I am an Admin for a Zoom workplace pro account. I had team chat enabled to allow users to use the chat and to attach files. All other options were available to use such as google drive however the my computer option was greyed out for everyone including me the host. There is no information in the help section regarding this issue and was wondering if anyone had any ideas or a particular setting that would cause this issue? 

Hi,  I am trying to set up the one-to-many meeting option for people to book a 3+ person meeting into my calendar, that I host.  Perhaps my expectation/understanding is wrong, but my assumption is that this meeting option should allow someone booking a meeting to add multiple invitees' names and email addresses when booking the meeting, so that all of those people get an invite and my zoom link. And on the options setting for questions to ask in the information booking flow, there is an 'add another attendee' button. I can also see I can select a max number of seats for the meeting (for this case I have set this to 30) When I then put the one-to-many meeting option live and test run it, the 'add another attendee' button does not show up and so I can't see how someone booking the meeting can add multiple attendees. They would have to send me the invitees and ask me to manually add them to the invite

Community novice here to apologies in advance. We're building a connector to Flexera and they are requesting the meeting participant scope:report:read:list_meeting_participants:adminWe need to know exactly what is captured with this (and it's webinar counterpart) to determine if PII is being gathered.

Greetings, I belong Darbar Academy,  an online school which teaches Indian Classical music using Zoom as a virtual classroom. Recently, fellow students have had difficulty turning on orginal sound for musicians when attending class via phone. This seems to be true for iPhones and androids. These students were previously able to turn on original sound easily from their phones. Please share any insights you may have regarding this problem. Thank You!

s-code-e0acfcf0f6-1736279095710 Hi, I'm trying to troubleshoot this for a friend They are using an acer spin chromebook Whenever they connect to zoom via browser or zoom play store app, they get the above error when other users create a whiteboard (Collaboration server handshake failed) The popup for the error has a "dashboard" hypertext link in blue but this link doesn't open anything