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A
Newcomer
Andy-Swiss
Newcomer
April 30, 2024
Question

Video can no longer be focused

  • April 30, 2024
  • 4 replies
  • 2 views

My background is constantly out of focus - even when I take it out of focus.  Sometimes I want the background to be sharp and visible when I'm creating flipcharts or don't need privacy. This is no longer possible, the background is always blurred. Thanks for help.

    4 replies

    L
    Employee
    lancetlc
    Employee
    April 30, 2024

    Hey @Andy-Swiss! Can you please let us know if you're using a built-in webcam or an external one? Kindly reply with the make and model so we can check this out for you. 

      A
      Newcomer
      Andy-SwissAuthor
      Newcomer
      April 30, 2024

      built-in cam (Lenovo Yoga), and it worked long time with no problems...

      L
      Employee
      lancetlc
      Employee
      April 30, 2024

      Hey @Andy-Swiss,

       

      Can you please try to download and install the Lenovo Smart Appearance App from Microsoft Store, run it, and turn off the "Background" option by removing the tick in the box next to it?

        D
        Newcomer
        dmier
        Newcomer
        May 4, 2024

         Same issue here, working on a MacBook Air. Didn't have this issue a couple of weeks ago.

        T
        Newcomer
        taikodakini
        Newcomer
        January 12, 2025

        If your camera or Logitech webcam (like the C920s) keeps auto-focusing in Zoom on a Mac, try turning off Portrait lighting in Zoom settings to prevent unwanted focus adjustments and background blur.

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