Collaboration server handshake failed - help please

s-code-e0acfcf0f6-1736279095710

Hi, I'm trying to troubleshoot this for a friend

They are using an acer spin chromebook

Whenever they connect to zoom via browser or zoom play store app, they get the above error when other users create a whiteboard (Collaboration server handshake failed)

The popup for the error has a "dashboard" hypertext link in blue but this link doesn't open anything