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We are receiving complaints from phone users where their calls are being rejected. When we look at logs, we can see that the user/delegate's iPhone is rejecting the call. When we provide that information to the user/delegate, they are advising that their Zoom mobile app never rang and that they definitely didn't reject the call from their mobile app. The cell is not on Do Not Disturb. This issue has been noticed multiple times and we get the same response from the users, that they didn't touch their cell and their cell never rang.

I have an LTI 1.1 link setup in Moodle, and I am getting the following error message when I attempt to join a meeting:Invalid access token, does not contain permissions:[User:Read]. Error Code 200 - v=2.0;clid=aw1;rid=INT_487f1d7d13a1edfa Any ideas?

 I'm working on Chrome for Mac, and using the Zoom Chrome Extension with Google Calendar.  Up to now, I've been very used to the way the invites are created in my google calendar when I click the "Make it a Zoom Meeting" button while creating a calendar invite: I click the button, the description of the meeting is then populated with a VERY long text that includes lots of different ways to join the meeting. Fine. I appreciate all the methods of joining just in case people are international, or on their phones etc etc.  Lately however, I've noticed some coworkers have meetings invites that are much tidier and the long text is not included in the description. But, rather, a nice set of links, including phone numbers for multiple countries is already at the top of the invite instead of in the description.  I've asked these coworkers what they do differently, and they say all they do is click the "Make it a Zoom Meeting" button when creating the invi

I have a Poly Studio X30 that was working fine a couple of weeks back. Now my iPad controller does not detect a mic. There is no microphone option. If i change the Studio X30 to device mode, I can connect a laptop use studio x30 mic and speakert then i open zoom workspace and it works fine. What could be causing the problem? 

I created a whiteboard a few months ago that I have been using weekly in my meeting. Until today, participants have been able to see what I am typing in realtime and see when my cursor highlights words or sentences. Today however, they could only see the new information after I stopped typing and the whiteboard finished saving. I have checked that everyone has collaborator status, and the only thing that I have done differently was that I had shared the whiteboard with them and set them as editors. I tried changing their collaborator status, unsharing the whiteboard, closing the whiteboard and re-opening it. Nothing works.

Hello. I'm studying about Zoom Contact Center for a project, and we want to create call queues that inform the position of the agent (zoom contact center feature) and a IVR. My question is: Is it possible to a Zoom Phone IVR to forward a call to a Zoom Contact Center queue? So the queue informs the position of the user.

Tive que trocar o horário do meu webinar, mas ele não alterou o horário no calendário adicionado Como posso resolver isso?   

Hi, When inviting contacts to a meeting via the Participants tab, Zoom remembers previousinvitees.  This is not useful to me.  Is there a way to clear this cache of previous invitees? I tried the clear cookies+cache in my Zoom settings, but this did not work. Thanks.

Hello all, Recently I have faced the issue "Signature Invalid" while joining the zoom using "Zoommtg" JS via API. Unfortunately I noticed my pro plan has been expired. Is that affect feature of Join meetings and shows the error like above? Looking forward to your quick response.

I am having trouble making sure my display name does not change. Yesterday was the second time I have used Zoom on my personal laptop for an interview and both times, somehow when I enter the meeting my display name comes up as something completely offensive. This is the second job that Zoom has affected negatively in the last couple of months. I have changed my password multiple times and am just not sure what else to do. It will be hard to secure any type of employment if this is not permanently resolved as all of my future interviews will most likely be virtual. This has been extremely upsetting. I do  not even know where to look because on my end all I see is my name or the word "Zoom" as my name since I had to make sure it wasn't something offensive last time. I reached out to support when it happened then as well and they said to change my password and log all the way out and it would resolve itself. Well, now I know that was incorrect. If you have any tips or idea

We had a 3-day conference and recorded all the meetings. However, when I open the video or the audio the first minute is at normal speed but then suddenly the speed increases, and this 4-5 hour meeting only takes 1.5 hours. This happens on all the 3 separate recordings. The audio is horrible with all kinds of noise over the voice (there is no problem with the microphone, the first-minute audio is fine). Even when I use software to slow down the speed, the noise makes it almost inaudible. Is anyone familiar with this problem and is there a way to still fix it?  Thanks a lot!

One of my users is the host of a zoom meeting today at 1 PM. Unfortunately, he's sick. We have a second user lined up to be the meeting host but the first user never designated anyone to have scheduling privileges or made anyone a co-host or alternate host. When I go into the admin panel for our account I appear to be able to designate other people to have scheduling privileges for me, but no ability to set this on any other user. I can't see anyone else's scheduled meetings, either. How do I go about adding a co-host, or changing the host, as the account owner without making someone who's out on a sick day log back on to change his own settings?

I'm using a recent version of Zoom (Zoom Workspace). In my meetings I use whiteboards with animated GIF images and embedded YouTube movies, which play fine during the meetings. I also record the meetings to the cloud and then the GIF animations and YouTube videos are frozen images (So I do play them in the meetings, but they don't play in the recordings!) I suppose this a bug in Zoom recording/whiteboards, or is something wrong with my settings? Thank you!-R.L.

At my organization, we use Google Calendar to schedule meetings. Google has a "speedy meetings" setting, to change 30-minute meetings to be only 25 minutes, and hour-long meetings to only 50 minutes (to give you breaks between meetings). Is there a way to do this in Zoom? When scheduling a meeting in Zoom.us, our only options are 15 mins, 30 mins, 45 mins or 1 hr. Thanks!

I am VERY frustrated. I have been using my Logitech C920 with my Macbook Air for a long time. No issues. For the past month or so, my image keeps flickering. The image does not go black. Rather, parts of the image move and then move back (if that makes sense). At first, I assumed it was the Mac OS upgrade to Sonoma. However, the issue ONLY happens in Zoom!  I have the most current version of Zoom installed (6.0.2). I have spoken to Logitech and they have no solution, as the camera is fine with LogiTune. Is there a solution to this?!  I managed to capture a screenshot of it glitching and then back to normal.

The app was working well for some time.  It is reviewing both of our schedules and recommending and appropriate time.  When we first booked meetings, it would show up on both of our Outlook calendars.    It now reviews our calendars appropriately, sends her an email that the meeting is scheduled, but doesn't appear on her calendar.  When looking at the outlook email invitation, it lists just a random series of letters and numbers as being invited. I added her to the CC part for Zoom Scheduler to solve this.     How do I get it to work properly instead of sending to a bad email?

I join a meeting on my MacBook, then zoom becomes unresponsive. I cannot click on anything (Unmute button/camera/chat/minimise screen etc) However, I can see everyone, and hear everything but I cannot do anything from my end. I have looked through the settings, restarted my computer a number of times, updated what needed to be updated. Still, the problem persists. Can anyone help?

I'm trying to host an In-person event, and ZoomEvent always makes a Zoom link. This is an issue because it makes our registrants think the event is hybrid rather than in-person. How do I remove the Zoom link from the ZoomEvent?

I have a zoom account with both Zoom Workspace and Zoom phone.  I use the phone for my business.  I want to port my xfinity personal phone number (a landline !) to Zoom.    It looks like I don't need another Phone License to do this, but I can just add another number to the existing phone license I have.  Is that right?  If I have unlimited US/CA on the business phone, and I just add another number to that license (by home number), does the home number inherit the unlimited US/CA as well?  Lastly, if I just add a number to the existing license, can I route business calls to my zoom app on my cell phone, route personal calls to both my cell and my wife's cell as well as a sip phone?   Or do do this, i need another phone license.  Thanks for the help.  Couldn't reach zoom support or sales to get this answer.

The Zoom/HubSpot integration seems to be limited for our organization. We are needing to collect and map both standard fields (First Name, Last Name, Email, Organization, etc.) along with custom fields for our Zoom Webinars and allow for this information to pass into HubSpot with proper mapping. When running tests, the form will result in errors for an empty required property even when we are not requiring the fields. Anyone else encounter this and/or have suggestions and solutions? 

My organization recently migrated to Zoom Phones from RingCentral for our VOIP provider. Previously, the CP-8851 phone could transfer calls by following this process:A customer calls the phone numberThe employee answers the callThe employee presses “Transfer” The employee enters and calls the phone number to transferThe employee presses “Transfer” again before the call answers (to do a blind transfer)The phone calls is transferred to the other phone number However, now on step 5, the call disconnects abruptly. All the other functions work fine such as the sidecar/KEM, warm transfers, and speed dials. Even though I believe it to be a Zoom issue, Zoom support says this is a Cisco IP phone issue.  This video also demonstrates the procedure that should be working. However, the call disconnects after the destination number is entered and the “Transfer” button is pressed for the second time.  Has anyone experienced this issue and/or know how to resolve it?

With AI-driven features becoming more common in video conferencing tools, Zoom has been rolling out AI-powered meeting summaries and smart notes. Does anyone know if Zoom plans to expand this feature to all users, including free accounts, or will it remain limited to enterprise and pro plans? For those who have used AI-generated summaries, how accurate and useful have they been for your team? Let’s discuss!

I've been using Zoom almost weekly for at least 6 months and have had no trouble getting in the meeting.  I pay for the meeting then I get another email to Register my name etc.  Usually after I registered I receive an email that has the link to join the meeting.  The last two weeks I register, the email disappears and I never receive the email to join.  Very frustrating since I pay for these and they are non refundable.  Nothing has changed, same computer and email. Help!

Using the Linux client when I remote control do remote control (support) I'm able to control the other user's computer via my mouse and keyboard, but certain keys fail.  For example, I can type a certain letter like "a", but I won't be able to type "b", but I could type "B".  When I use capslock, all of the letter seem to work (in uppercase). Lowercase is hit and miss. Symbols generally don't work. 

I get error 1132 when I log in to Zoom, this only happens on my computer because I can use the platform without any problem on my cell phone. I have already reported the problem to Zoom but have not received a response. Any help is welcome! Thank you very much.