Registration link not work - attendees trying to register receiving error message | Community
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P
Newcomer
pcm
Newcomer
October 11, 2024
Question

Registration link not work - attendees trying to register receiving error message

  • October 11, 2024
  • 3 replies
  • 7 views

When my attendees try to register for my webinar they keep receiving this message "This webinar is for authorized registrants only. Please enter another email address."  

    3 replies

    O
    Newcomer
    OKzoomer
    Newcomer
    November 5, 2024

    Did you figure anything out? I'm also having trouble with people registering for my Zoom sessions. 

    D
    Newcomer
    DSS-K9
    Newcomer
    March 18, 2025

    Having the same problem, were you able to resolve it and if so how?

    O
    Newcomer
    OKzoomer
    Newcomer
    March 23, 2025

    No, it was never resolved or addressed whatsoever. I tried contacting Zoom. The person who was trying to pay tried contacting Zoom. No reply. They said they had a time schedule to talk with someone to troubleshoot, and that person stood them up. I ended up leaving OnZoom altogether because of it. Disappointing!

    MGSR
    Community Manager
    MGSR
    Community Manager
    March 26, 2025

    Hello Community Members,


    I'm sorry for the late response and the inconvenience. 

    You have two options depending on what you need.

    Option 1: If the event is meant for everyone to join, the easiest option is to remove registration. Then anyone with the link can register, and a link will be automatically sent to them.

     

    Option 2: Turn on registration and under Invitations > switch to Manual Approve. This would allow the event owner to vet the registration, but that would also mean they need to check each of them. Upon approval, registrants will then receive a link to join.

     

     

     

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