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Hello,I am using the Webinar API to retrieve a list of all absentee and registered users. Fetching all webinars and registrants works fine and returns no errors. However, when I try to retrieve the list of absentees, I receive the following error:"response": string "{ "code": 3001, "message": "Meeting does not exist: [UUID]." }"Here are the API calls I made that returned the error (I’ve replaced the actual UUID with "[UUID]" for privacy in this message):https://api.zoom.us/v2/past_webinars/[UUID]/absenteeshttps://api.zoom.us/v2/report/webinars/[UUID]/participantshttps://api.zoom.us/v2/report/webinars/[UUID]When I check the list of all webinars, I can confirm that the webinar in question exists, so I am confused as to why I’m receiving this error.Could you please assist me in resolving this issue?Thank you in advance for your help!

I use Zoom daily and today it stopped working. Every time I try to log in, the application closes a few seconds later. I have already uninstalled it and installed the latest version of Workplace but it has not been resolved. Could you please help me?

To Whom It May Concern: My name is Andrew Wissler.  How do I save an in-meeting chat on your Android app, and how do I find and change the default folder for where it is saved? Also, how can I view the chat side-by-side with the meeting on your Android app? Any help on this would be greatly appreciated.  Thank you very much. Sincerely, Andrew Wissler  

Is Zoom Revenue Accelerator trained on our products? I'm curious to know how it is advancing in AI. We use ZRA now and would love to learn more about product roadmap in terms of AI tied to product.

Hi, I have used zoom for 5 years, but I've encountered one serious issue recently.Right after buying new android laptop, I can't connect my ipad screen to my laptop at all.It just says "Your screensharing is paused."I've already followed all steps from ZVA, the AI messanger, but they all are unhelpful.Is there any way that I directly can talk to the service manager?I have to get it fixed for my work as soon as possible. Thank you.  

When I signed up for a Zoom Phone plan with unlimited calls, I assumed there would be no concerns about minute usage. Additionally, when I subscribed to the $5 per month toll-free number linked to my Zoom Phone, there was no indication that the toll-free number had a minute usage limit.I only became aware of this when I received a separate email stating that 95% of the allotted minutes had been used. However, I was never informed of how many minutes were included or what this 95% usage was based on. Without prior notice, my credit card was automatically charged.Now, when I try to check my toll-free usage summary by asking the Zoom bot for help, it instructs me to "locate the toll-free licenses section to view the available toll-free minutes." However, I cannot find this section, nor does the bot provide clear directions on where to check my usage.Can someone please assist me? I feel like I’m being charged for something without any clear breakdown of what I’m paying for.

I have run virtual classrooms in a mountain community for several years, but only recently discovered that when I lose power and my internet connection, the meeting continues without me! My students are free to talk and chat without my presence. Not an ideal situation for the age levels I work with. How can I set up the meeting so the sessions stops automatically when I lose connection?Thanks.

Every time I join or start a meeting on Zoom my video has me upside down. I never changed anything. I've tried to rotate it, but there is nowhere I find to do that. Hovering over the screen does not show a rotate button. Ideas please!! 

Hello guys, so i cannot open my audio setting tab. Everytime i open the audio setting tab, it just make my setting windows closed. And i cannot join zoom meeting anymore. Do u guys have any solution for that?

I have a bit of a weird situation. My companies receptionist is retiring. We will have three different people rotating and answering phones. Trying to think of the best way to handle it. Our main line goes to an Auto Receptionist that directs phone calls during business hours to the receptionist that is retiring. If our receptionist doesn't answer, it goes to three members of our support team in round robin. Now that the three support members will be sitting at the reception desk, we want the one currently at the desk to answer first, and then it overflow to the other two.  My main question is what is a good way to allow whoever is at the front to be the main person without me changing the call routing every time it changes? My solution for now will be to have support log out of their account and into the receptionist account whenever they sit at the reception desk. Thanks in advance for any advice!

My office has a number of Zoom Room licenses that are associated with a number of M365 resource rooms. When creating a Zoom Meeting, users are using the Zoom for Outlook plug-in, signed in with an account that has delegated scheduling permissions within Zoom to each of the Zoom Room "users", and selecting the name of the room from the "Schedule for" dropdown in the settings of the plug-in to create the meeting, then adding the Resource Room to the attendees or location so that the meeting shows up on the calendar for that room. This is currently the only way we have found to consistently get the "Start" option on the meeting room's controllers rather than "Join", so the meeting utilizes the Zoom Room license for the meeting rather than the account used to schedule the meeting's license. This allows us to avoid concurrent meetings on the same license. Is there a better way to set this up so that meetings held "in the Zoom Room" always use the Zoom Room's license, regardless of

My Zoom meetings are integrated with my Outlook. In the past, when I schedule a Zoom meeting, it immediately adds to my Outlook calendar AND opens the meeting invitation -- so I can simply add the Outlook recipients and hit send.This week, when I create a Zoom meeting, it only creates the meeting.  Then I need to go find the meeting in my Outlook calendar and open it, in order to add recipients/invitees and hit send.This feels much clunkier.  Did I accidentally change a setting?  I cannot find any such setting.  

I want to host a webinar with Greeks and Americans. Is there any way to generate English captions when a Greek is speaking and generate Greek captions when an American is speaking?

Is there a way for the host to enable captions without subtitles automatically appearing on mobile and tablet devices? Currently, when the host enables captions, desktop and laptop users can choose whether to turn them on, which works well. However, on mobile devices, subtitles appear automatically when captions are enabled. This can be distracting for those who don’t need them and affects the overall user experience. As a result, some hosts in my company hesitate to enable captions to avoid complaints. However, they're receiving complaints from users who need captions. To better accommodate all participants, my company is even considering cancelling our Zoom subscription in favor of Microsoft Teams, which offers more flexibility in this area. If mobile users had the same opt-in option as desktop users, hosts would be more likely to enable captions without concern about disrupting others. Would it be possible for Zoom to update this setting so mobile users can choos

I have noticed you have had many people experiencing this problem and nowadays I tend to refer to google meet where I don't experience this awful issue. I closed down my background apps. I have used Zoom for years so why all of a sudden on a faster and better computer since I did some updates it started acting like a pain in the ...Firstly, it's clearly an update problem with zoom as previously mentioned it worked fine before. I have tried reinstalling it and restarting my computer and all that stuff, nothing. Unlike google meet I like the fact zoom can allow others to access your screen but it's impossible to use nowadays.Also, when I updated to newer version of zoom my audio quality wasn't as strong and it's difficult to hear people clearly and loudly like I us

I have recently integrated calendly with my zoom account, same log ins and emails but in Calendly, I click on the zoom link and it says 'hot hasn't yet joined meeting' or on my zoom calendar, some of the meetings aren't listed, which are in calendly.Please advise. 

Hi everyone! 👋 I’m trying to understand how Zoom Webinar attendee reports handle participants who leave a session early, particularly in a case where an attendee exits before the session officially ends but still appears as “present” for the full session duration—plus an extra five minutes past the scheduled end time. Scenario Details:The attendee joined the webinar using their browser (not the Zoom desktop app).They left just as the first breakout session was about to begin.They exited the session by closing their browser window rather than clicking “Leave Webinar.”However, the attendee report recorded them as present for the entire session duration, plus an additional five minutes beyond the scheduled end time.Additionally, the report includes a one-minute entry that I don’t understand. Data from the Attendee Report: Join Time: 10:30 AMLeave Time: 12:05 PM (even though the session was scheduled to end at 12:00 PM)Duration: 95 minutes (appears to count the

Since yesterday, the contacts of the organization in the application have disappeared from all users of the company. Someone has the latest versions of Zoom, and today they disappeared on all versions of ZOOM after restarting.

Please refer to the attached Audio MIDI Setup utility screenshots, showing that Zoom I/O cannot be reconfigured from its default 48kHz. The reason for my wanting it at 44.1 kHz frequency is to prevent incompatibility with DAW settings for clients requiring their projects to run at 44.1 kHz, e.g. I cannot screenshare / audioshare Sibelius scorewriter and Cubase DAW at the same time as Zoom without compatibility flagging. Changing the frequency to 48 kHz makes the audio samples play back at a higher pitch, and can also result in a recalculation of root samples.

Hi, I'm new to zoom. I have created a FREE company account (with CC verified) and added multiple users. (Admin->User management->users) and activated their accounts.  When I log in to my account, most of the times, I cannot see the company contacts list. It does show up sometimes, but it's not there 90% of the time. I have checked on multiple devices and it's the same for all the users I added. (added the users 24 hours ago) I can see them in my chats, I can also see them if I star them (under the starred contacts list). But they are missing in the contacts section.  I have checked this in Zoom Workplace 6.3.11 (60501) - Win 11 and in the web version.  How do I fix this ? Working: https://imgur.com/a/ZoIy5j1 Not working: https://imgur.com/a/BLQdNyU  Thank you  

I recently upgraded my laptop and Zoom (V 6.3.11).  I use zoom for 1 on 1 meetings.  On my old laptop, the participant video would fill the entire contents of the window.  My video is filling it up fine, but the participant window is not.  I tried full screen, and all the video settings i could but nothing is working.  The participant never had to set anything before.  If anyone knows how to get past this, it would be greatly appreciated.

Windows 11, automatically updated to ZOOM version: 6.3.11 (60501).Click on the audio settings in the settings, and it will be automatically turned off.When joining a meeting, it will automatically exit and cannot join.It turns out that the old ZOOM version is normal.

I am attempting to paste rich text from a XLSX file to zoom chat.  The XLSX file has some words bolded.  When I paste into the enhanced Zoom chat, the bolding goes away.  I can paste to other apps (word, outlook, etc) and keep the bold.  What should I do different?

I just posted this commented on a more general thread "Problems with the Zoom update" but realized my issue is specific enough to probably be a separate post. Problem detailsThree times during a 30 min zoom call, camera turned off without me noticing because my mic was still working normally. Each time, my iphone pinged (even on silent) and I saw a screen asking me to give permissions for my phone camera. Can't figure out why it's switching over, zoom app is not open on my phone. I am signed into the same apple account on both devices so that explains how it's switching to my phone, but not why it did it in the first place. I was typing notes so maybe I pressed a button by accident that caused the switch? But I'm not aware of any shortcuts for this, I didn't know that using the mic on my laptop and the camera on my phone at the same time was even an option. TroubleshootingI am a frequent Zoom & Discord user and have never seen this before today. I tried sitting

On my work computer (PC) I can login to Webinar using 2FA.  On my home computer (Mac), when I try to log into Webinar 2fA, click on the try another way, my phone number is blanked out saying not accessible on this device?