Products

Hello Community.  I recently added (to both my voice flow and a messaging/webchat flow) a branch that consumers could select to follow, that simply provides them with a website address they can visit, to receive instructions on how to install our software.  This branch does not end in a queue, but rather in a "SendMedia" with url to a website.  Why did we add this?  One of our top call drivers is an ask for install instructions.  We're hoping to minimize the count of these unnecessary engagements to the queue. Now that I've added these branches to the flows, I want to be able to see how many people are visiting them.  I do not see a way to do so in the existing Reporting, and Zoom Support says it's not possible. Do you, as a community, have any ideas on how this can be accomplished?  I'm open out-of-the-ordinary ideas.  Maybe there's something I can add to the flow that creates a flag of some variety, and then I can get a count of

I have a queue that I am building a flow for. The queue has five skills associated with it. I created an agent routing profile for it and I created a skill category and added the five skills.When building out the flow, I am using the CollectInput widget to act as a menu selection. It has five exits  that are set to map to each skill in the queue. What do I do after this? How do I ensure that the calls are routing to each skill correctly? Do I add a Route to widget and set it to Route to Queue and then set the queue I am using? Or do I have to create a queue for each skill (this would be overkill as the platform I am coming from allows for skill based routing).  I am learning ZCC and for the most part it seems straight forward. Any assistance that I could get would be most helpful. Thank you!

I am having an issue with Zoom audio recordings on Mac. (MacOS v.15.0.1, Zoom version: 6.3.11 (50104)When I listen back to my side's recording, it sounds as if there's a slight distortion—almost an echo. (Other person's audio is fine) If I didn't know any better, I would think the audio track is misaligned, as if sounds like there are two audio tracks playing in quick succession, creating a noticeable echo effect. (I have good room acoustics, and have narrowed down the issue to Zoom)Here's what I've tried to troubleshoot this: - Tried multiple USB mics in Zoom, they all reproduced the issue in Zoom.- I tried recording audio in QuickTime Player to see if it was a microphone issue. (The audio was great, no issues)- I tried restarting my Mac, zoom issue persisted.- I tried uninstalling/reinstalling Zoom, issue persisted. Not sure if this is helpful, but I've narrowed down the issue start date to somewhere in between (10/24/24 and 11/08/24) by listening to old recordings. Lo

Hello Everyone, Has anyone found a way to pull a report of calls, inbound or outbound with the notes? I would like to pull a report of todays calls from a queue and review the notes left in wrap up. 

We have a ticket submitted for this and I'm wondering if anyone else experienced this as new Zoom phone users.One staff member can send and receive sms via Zoom, but most can only send SMS texts outbound.If you had this problem and had it resolved, please share how and how long it took to resolve. Thanks!

I uploaded a background image for my Zoom Desktop app. Ever since then, I am unable to remove it. The background I uploaded replaces the "None" (no virtual background option). Other virtual backgrounds including "Blur" work. Even with the "Blur" option, it blurs my uploaded image background, but not the real time background. I tried uninstalling Zoom but the problem persisted. Problem does not persist with Webapp. I am using Macbook Air, 2020. Chip Apple M1, MacOS Sequoia 15.3.1. Thanks in advance for your help.

For a new user, it is difficult for me to find an intuitive way to configure our only phone number. When a help document says go to Settings, I can't figure out how to get to a screen for phone settings.We are a small nonprofit with a single phone number where our callers will be prompted to leave a message that we hope will be transcribed and sent to a designated email address. So here is what I am looking for:1- An easy way to get to phone management interface as this is the primary Zoom service we will start out with.2- Upload a greeting recording audio file,3- Configure incoming voice messages to be transcribed automatically4- Enter an email address where the transcriptions are emailed by default. Once the above is done, I need to find out a way to give our receptionist access to the phone interface so they can login and make & receive phone calls.Please guide me like you would guide a 5th grader to documentation where I can learn to do all of the above. Thank you.&nb

Hi,I have an auto-receptionist that routes calls to a call queue with five agents. I also have a toll-free number. I would like customers to be able to text the toll-free number, which would follow the auto-receptionist path, allowing the agents in the call queue to receive and reply to customer SMS messages.However, I receive a message stating that my users need a Zoom Power Pack. I do not want them to have admin access—I only want them to be able to reply to SMS messages. We are a canadian non-profit organization, and I cannot afford to purchase five Zoom Power Packs for my agents.Is there a way to enable this functionality without requiring each agent to have a Power Pack?Thank you!

Hi, I need to HOST two meetings at the same time. I set my personal settings (In Meeting Basic) to allow participants to join 15 minutes before the meeting start time. I have also removed the Waiting Room. Question 1: Do these settings allow participants to start and join the meeting without me being there? (This is what I want) I need to JOIN a third meeting at the same time as the two meetings I am hosting. Another user is hosting this meeting. Question 2: Can I join this third meeting as a participant while MY meetings are taking place? I have an Education/Business account.

Hello, I cant seem to set up my zoom phone, I cant set up my direct number nor receive or send sms. How can I set it up?

AI Summaries used to have: Next Steps, Summary and then more details on every topic. Now I only get next Steps and a small Summary. Where did the details go?

We are changing out company domain name, are there any Zoom admin portal knowledge articles or steps to do this?  All user log in accounts will change, not finding any information on this.

I was recording a group session to my computer yesterday afternoon when there was a power cut and I lost connectivity.  When I was able to access the folder later it shows a Zoom icon with the words "double_click_to_convert_01.zoom".  When I do this it it opens a "Converting meeting recording" but it does not start.  Perhaps the sudden shut down of the power cut has corrupted the file.  Does anyone have a suggestion on how I might recover the recording?  DMA001

HelloTrying to share my screen in breakout room that i am not part of.  I don't have the  "share to breakout room option". Is that an upgrade?Click Share Screen in the meeting controls.Enable the Share to breakout rooms option along the bottom of the share window.

On my Mac Mini (with latest everything). When I click on Zoom, I get Zoom Workspace.  If I get an invite from the participants list and send it to someone, they end up in a Zoom waiting room...different from where I am.  At least that happens regularly. I never know whether it will work or not.  I have the feeling there are two Zoom apps running at the same time.  If we both close Zoom and try again, it may work. Suggestions?  Thank you.

The phone tab is not on my Zoom dashboard. I have the phone license and use my cell regularly to make and receive calls, but my phone account can't be used on my desktop since the tab is not coming up. How do I get the tab on my dashboard (signing out and back in does not help). 

I accidentally misspelled my name when joining a meeting then told the sign-in window to save my name. I can't find how to reset or edit that name. Help.

Several days ago, I set up a meeting.  Today, I was not shown as host and people could not get in.  I rescheduled and people could get in, but was cut off at 40 minutes.  I have a monthly subscription that I am paying $15.99 for.  I had no problem until recently, when I bought a replacement IMAC and now things do not go well with Zoom.  Suggestions?

Does anyone know why all I can not get the 'BLUR BACKGROUND' or any virtual background to work without having to tell it I have a green scren? I have an AMD FX 6300 processor... 32 gig of ram, and a MSI 1660Super gpu MAKE ZERO SENSE! IS THERE SOME SORT OF FIX, OR WORK AROUND?Thank You

I am getting very confused with the various options on how incoming calls can be routed. We have a Zoom desk phone that is assigned to a user. During office hours, incoming calls go to that user's mobile device, but does not ring the desk phone. My goal is to have the user be able to answer calls on mobile if they are at an outside meeting, but also have the desk phone ring if there are other staff in the office. However, I am getting very confused about whether I need to change call handling, set up a common area, create a call queue, etc.

Hi there. I am trying to have a meeting over Zoom with multiple participants. I need to see everyone on screen, but I want the participants to remain anonymous to one another. Is there a way that I could see everyone (they must keep their cameras on during their time with me) but keep them from seeing one another? I need help. Please and thank you!! 🙂 

Has anyone ever encountered this problem? I recorded a meeting to the cloud, just as I do regularly. My meeting history confirmed that specific meeting was indeed recorded to the cloud. It was taking an extra long time to convert and become available, so I contacted zoom tech support. I am working on a 13" MacBook Pro, using Zoom Workplace Version: 6.3.11 (50104).  When tech support responded to my query, they said: "We have looked into the meeting logs of the provided meeting ID, upon investigation, we noticed that the recording is already permanently deleted." WHAT.I did not take this action, and the file was never made available to me. It's not in my trash folder, so there is no recovering it.I am extremely frustrated.

I am the meeting host. Sometimes when my meeting partner shares their screen, I am able to write on it with the annotation tools, but other times that option seems to be missing. What's going on?

The new  A I  operations  has presented  many  operational  (limited knowledge & help)  issues and  ZOOM now has NO personal help with phone number  to explain these operational  problems and issues that  A I  .   Suggest  one  of  these  young programmers  go on and try setting up meetings and SEE  the problems that can  happen and then try to get TECH SUPPORT  person   NOT  A I Our association use to use  ZOOM  Meetings  all the  time,  but now ( yesterday) no longer fully works.   Had good video but sound for all 32 remote users  DID  NOT  WORK  and could not get ZOOM  help    Now seems to be NO  real  HELP   

My employer just replaced my laptop but now all of my work-related zoom chats are no longer available even though my zoom account did not change.  Is there a way to transfer all of the prior chats from my old laptop to the new one? Thanks