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Hi there,I’m facing issue that when I record my desktop screen using Zoom metting on my computer and play the recording I can hear only my voice and black screen coming for the whole sessionWhat could be the problem and how to solve it? thank you

Hi! Im from Ukraine!  I was told that for ukrainians there is no 40mn limit. But I still have it. Can someone help me? Thanks! 🙂

When I am dialing a US number from the account, I hear an error message: Sorry, the requested service is not available in your calling plan.Please help. But I have already subscribed and paid for the Phone plan.

I have my google calendar bidirectionally synced to my account, however the scheduler is still offering times during calendar events. For example, I have an event scheduled on my google calendar for Friday 2-4pm...Zoom Scheduler is offering 2pm as an available time to book a call with me. Please help 🙂

I see new features like Edit Chat messages , Translate are available in new group channels in Zoom workplace desktop client going forward however old group channels that already exists don't have these features. How can we update old group channels to have these new features as well ? https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066130

We are using a BlackWeb presentation remote, which works with powerpoint apps and desktop versions when zoom is not open. But whenever we start or join a meeting, it no longer works. The only button which does work is the escape button. We've tried wiping zoom off the computer and reinstalling the newest version, but that hasn't worked for us. 

As the host of a meeting, I have a need to track the time that an individual has their camera switched on.  In the participants pane, it shows when a participant is muted, when they have their camera on, when they are screen sharing, etc. However, it is displayed as an icon.  I need a report of how long the person had their camera on (or off) for the entire session.  The reason for this comes down to compliance.  Being on-camera is mandatory for the meetings I host.  Tracking in the main session is not too difficult.  However, when the participants go to breakout rooms, it is much more difficult to track.  A field added to the Active Hosts > Participants report would do the trick.  Or, if there are any plugins that can track on-camera time for each participant, that would be grand.

Hello, our users use Lenovo laptops, and many of then have problems with the microphone, in the sense that other participants do not hear them or hear a very disturbed voice.PC's are updated to las Windows 11 version and the micro with other platforms, like Teams, work.We tried all common solutions, update driver, remove other software possibly interfering with micro but nothing changed.Did anyone had same problem?Thanks.GinoDS

HiI want to adjust my audio settings so I can use a bell in my meetings.  I go to my profile picture as instructed but the drop down menu only gives me plan and pricing and sign out.  No settings tabs... so I cannot adjust the setting.  If I go to settings on the left hand menu, I cannot find audio adjustment tabs to use.  Can anyone help?  Why is my profile drop down menu not giving me the full menu?Thanks!Pippa

When the new upgrades got loaded I choose to have a "portrait" type of filter added to my camera view.  It's like the blurred background but not as intense.  I'd like to turn that off but I don't know where to do it.  Any suggestions?

Can anyone help? My hp laptop calls into a zoom mtg Im just watching. I don’t know why or how it happens but I have to logout asap & miss the mtg

Hi i want to use this zoom phone as my second personal number and i want o enable the sms on Zoom phone without providing 10DLC. Anyone with the solution here? 

Since 2 days, my zoom apps gets completely frozen as soon as I activate the webcam in a video conf. Without it it works fine, but as soon as I turn it on, first il will freeze the app ( but I can still see other participants webcam moving ), then the mic and the speakers will crash ( no mic and no sound from other participants ). I'll get an error pop up saying something might be wrong with my speaker settings. But at this point the Zoom is completely frozen and I can't do anything.MacOS Sequoia is up to date ( Mac Mini M4 Pro )Zoom is up to date ( Version :6.4.3 (52139) )

Can anyone help me understand how this works or is anyone using it? Are all the prerequisites required? It talks about certain phones you need to have I'm just all sorts of confused. It shows having zoom phone application clients so can we page to these devices? I tried visiting with support but all they do is send me the links to the articles I've already read, but they don't really explain what the end result is. I was with a company in the past where for paging all we did was buy the ip horn and give it a license and assign it a common area, you can then call that extension and get a page in essence. Do you still go through this same process and the cloud thing is just a way of grouping them all together? 

Has zoom started letting small businesses that are sole proprietor setup sms ? 

I'm late to the party on this and just figured out that I can't send texts anymore. I never realized this was a requirement of mine. How do I create a brand when I am a sole proprietor without an EIN.  This is not required for tax purposes for my business, so I don't plan to get an EIN. I tried to use my SSN - probably a dumb move - but that was rejected. Now what do I do? Anyone? Anyone? I keep emailing support with no response. Really upset right now.  Also - how long does the approval process take??? Weeks???  I read that somewhere. 

Good day!Please tell me how to set up a conference so that the session rooms do not close when the organizer leaves and there is no one else, but the conference is still running. And when regular participants (not organizers) connect, they need to have access to the session rooms.What did I do?As far as I understand, there should be a scheduled, recurring, time-limited conference: https://support.zoom.com/hc/ru/article?id=zm_kb&sysparm_article=KB0062549but the problem is that when I created the rooms, I checked the box so that the rooms would be linked to the conference number, saved them. The conference has started. There are no participants yet. When I, as the organizer, leave and DO NOT FINISH the conference and a participant enters, but there are no session rooms. After that, I log in again as the organizer and have to create the session rooms again.At the same time, when I press the button "restore saved session rooms" no window opens where I need to select rooms. And I have a

HI. I'm using Zoom app with an electronic whiteboard (Android).I'd like to use a web camera(external camera) and a speaker to the online meeting by the electronic whiteboard.Where can I switch a web camera from a built-in camera?   Actually, when I use Zoom for Windows, I can choose a web camera or a built-in camera. ( I can select a Speaker, too. ) But I can't find the settings menu for Zoom Android.  Could anyone help me how to switch a web camera / a speaker?

So some reason I can't disable the meeting passcode. Is there something I'm doing wrong?

When starring a contact or chat channel inside the Chromebook PWA Zoom app and then closing and reopening the app, the starred items are no longer starred.  Thanks  

Currently within the Zoom for Chromebook PWA app any chat channel that receives email messages are displayed as an unsupported type of message. Is there any development being made to make this become compatible in the PWA app? Thanks 

You used to be able to navigate in Zoom (chat, set up breakout rooms, make someone a co-host, etc.) while sharing your screen with an embedded video were playing in PowerPoint. Now, when you click anything, the video stops playing. It's back to the way it was a couple of years ago, but then there was an update a while ago that enabled us to do stuff while the video was playing. Now you can't. What happened?

I constantly use the safe driving screen in meetings.  Yesterday it was working fine, but today it stopped allowing me to unmute when I tap the Tap to Speak circle.  The app was not updated recently (since 2/28), the settings in the phone or Zoom were not changed.  I can unmute using the standard meeting screen.  I followed all the troubleshooting advice - changing app settings, phone permissions, force stopped the app, reinstalled the app.  Nothing seems to have helped.  All the settings are as suggested.  No error messages. Phone - Samsung Galaxy S23Zoom app version - 6.3.11.28195

Hello,I am having taking a class online, and when the instructor sends a "quiz" in chat. When I click the link it downloads and I'm able to fill out the test, but when I try to submit it when I'm done I get a "missing data" message but I have everything filled out. I don't know if it's because I'm using a MacBook (ver 15.3.2) , because this recently started happening once I started using my MacBook. I used to have a cheap HP and I was able to submit my quizzes with no issue. The only reason I switched to a Mac was because I needed more "RAM" memory for my old HP, so I don't know if there's some type of setting I need to change or what to fix this issue.

Hi Team, We recently signed up for Zoom Phone and used the service for few days, during which we also ported in our business number. Unfortunately, our account was permanently suspended due to a reported violation. As a result, we are unable to log into our account or access any information. We submitted an appeal to have our number released or ported out, but the appeal was rejected without any explanation or details provided. This number is extremely important to us as it is actively used for our day-to-day business operations, and the current situation is causing major disruptions. Your support in resolving this matter would be sincerely appreciated.