MISSED CALLS NOT SHOWING | Community
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H
Newcomer
HNICH
Newcomer
November 11, 2023
Question

MISSED CALLS NOT SHOWING

  • November 11, 2023
  • 2 replies
  • 5 views

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang

2 replies

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
November 12, 2023

 

Hi hnich,

 

To determine the best set up, please provide answers to these questions.

 

First, are you getting calls directly or are you getting calls as a member of a call queue?

 

Second, how are your zoom phone user settings configured for:

 

 

 

 

 

thanks,  eliot

 

 

 

 

M
Newcomer
Mes983
Newcomer
April 16, 2025

I am looking for the exact answer to this question if anyone can help!

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