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Hi, I believe this is a Zoom or system setting issue, but I can’t figure out how to fix it. Why do I say that? Because with other apps such as Spotify, YouTube, and VLC, I am able to adjust the output volume either in-app or through the master volume. However, the problem arises when it comes to Zoom—I can’t adjust the in-app output volume, and even if I try to control it using the system master volume, it doesn’t work. There is sound, but it’s very loud, and I can’t adjust it at all. Anyone has the same problem or solution to this?

I am a 77 year old host who does not know too much about zoom. However we have used its a lot both for a Bible Study group while in lockdown and for family chats.In the study group one of my attendees who is 76 has problems coming in.When I send him an email with the meeting ID and password he is the only one who gets a screen "video preview' and he can do nothing after that.Any help would be most welcome.

I had a zoom meeting with my Dr and she sent me a letter that she wrote. I downloaded the letter that I need for work but I cannot find where letter was downloaded to. I use Android Samsung Galaxy S10+ and I used the app. If there's any other information that is needed I can give.@membership @Everyone @Download @help 

I've been a customer going on two years.  I've been mainly using Skype which is being discontinued.  Therefore, I've put all my video conference students onto Zoom.  I was able to sync Google Calendar well enough, so that I could just add the zoom meeting into the existing google recurring appointments through the synced zoom google calendar.  The problem I am having is that I can only see my google emails and contacts in my zoom mobile app.  On the web and in the MacBook zoom app, when I hit contacts I can only see a category called "company contacts."  On the phone app I see all my google contacts listed under Phone Contacts and Cloud Contacts, fine.  I do not see these categories on the MacBook Zoom app.   Am I doing anything wrong?  Any advice on this is appreciated. Thank you.

How do you recover your email through zoom....is quite simple,just go to zoom enter your last password,and zoom will bring out all details for you,......was it helpful 

OK, wanting to export the unique access links for all webinar registrants into my CRM, so I can sms reminders about the meetings (with the sms containing the access link). Anyone done this? ANy integrations that can suck out the unique URLs?

I'm getting nowhere with customer service. I am a small business owner with one line, just for me. I am still not receiving calls on my phone. When I try to call from another phone number, it goes to an operator and asks for a extension. How can I set this up so that one, the app on my phone actually rings, and two, it goes straight to the voicemail, no operator-no extension. Can anyone help? 

Hi there, slowyl losing the will to live. I'm trying to schedule a Zoom meeting for a 9.45 slot but Zoom won't let me - is this doable? Cheers!K

When creating a new meeting in Outlook Classic using the add-in, it adds a space at the top of the body of the invite and indents the user's name by one space. If you use the plugin or schedule directly from Zoom it does not do this. If you look at the template the line break and indent are not there. This is a small issue, obviously, but it's annoying that it's not using the template as designed.   Does anyone know if there is another template this uses?  

If I make an event in my Google Calendar and invite a Microsoft 365 user running outlook within seconds of the invite being created I get a decline message back that the user declined the meeting. The user hasn't even opened the invite - the user has no policy to auto decline/accept meetings and there is no trace of an email declining the meeting in the Microsoft 365 system (We did message trace and only see the invite coming IN).  DMARC and SPF etc are not the issue. The user receives the invite and can accept or decline (which then sends back to my gmail inbox) but I have already received multiple calendar responses for the invite.  I can turn the zoom chrome extension off and this doesnt happen. Anyone have this happen in the past with the zoom integration?? 

I run Zoom classes (meetings). I send out the "invite" to the people registered. When it's time for the meeting - I let them into the class. How can I get a list of emails for the people that attended. I can see their "names" in a report - but it does not list the email address that they entered the meeting with. If I want to send out an email to those that attended - I have to look up their email addresses. Is there a switch or something to turn on so that I can get a list of the attendees email addresses?

 Bonjour, lorsque je clique sur la fenêtre ouvre le zoom et ça ne lance pas la fenêtre ensuite et même si je clique sur lancer une réunion, il ne se passe rien la fenêtre de réunion reste fermée. Je suis très ennuyée car je me sers de zoom pour mon usage professionnel et j'ai très souvent des réunions. Les personnes que j'invite peuvent accéder à la réunion mais moi ma fenêtre ne s'ouvre pas. j'ai déjà éteint et rallumé mon ordinateur. J'ai aussi fait des tâches dans le gestionnaire des tâches. J'ai également essayé depuis un autre navigateur et toujours pareil... J'ai joint les captures d'écran... Rien ne se passe une fois avoir appuyé sur ouvrir le zoom metting ou sur lancer la réunion, rien ne s'ouvre ..Merci pour votre aide 🙂

When setting up registration for a webinar, I see where the last name field can be made optional. However, is there a way to remove the last name field entirely so that it does not even show up on the registration page?I appreciate any help you can provide.

I have recorded a meeting and i need to Watch it back do i can write down notes, but i can’t find where i can watch it back.

Question:  My MacBook Pro started lagging with the annotation feature recently.   I use a Wacom tablet.  I generally join from safari...would I be better off joining from chrome? This seemed to start happening since the recent apple software update. Any suggestions appreciated.  

HI all, One of our users at the office is having an issue where his audio will sometimes dip out. It does NOT cut off. I just loses volume level; sometimes nearly gone.  It is not happening on a regular basis, and it is supposedly happening both when using his Apple Airpods, as well as the Logitech C90 webcam's microphone.  Zoom is installed on an M1 Mac Mini running the latest patched version of macOS Ventura, and was running Zoom Version: 6.2.11 (43613), which I've updated to Zoom Version: 6.3.11 (50104).Has anybody experienced this kind of an issue? Not complete drop outs; just volume levels. If so, how did you cure it? Unfortunately, I won't have the guy's earpods with me to test things. But, do have the Logitech permanently installed. The most maddening issues is that it's transitory, and not reoccuring regularly; so it's really hard to troubleshoot. Hence the reason I'm turning to the community.  Thanks for any help anyone has to offer

The issue: when the host is presenting and sharing video, their video is NOT the one pinned with the shared screen. When the presentation is first started the host video is shown, but as soon as anyone else speaks, the host video is hidden. Any other guest video can show on the screen with the presentation, but the hosts video will not show again ever.The host's video does show in the gallery view but not with the presentation. The highlighted video changes to anyone other than the host when a new person speaks, but it never responds to the host speaking. Device: Samsung A53, galaxyS8, galaxy S25, and Motorola Moto G 5g. Each phone was kept up to date when used. Timeframe: this has happened consistently for 2 years. Attempted troubleshooting: logging out and back into the meeting... does nothing. Updating app... not helpful, as i end up missing the meeting so can't say it helps anything,  and the problem always returns. Forced stopping app and restarting... resets t

Dear friends, I hope you’re doing well. I have lost access to my Microsoft email, which is linked to my active Zoom subscription. As I can no longer access this email, I would like to update my Zoom account with a new email address. Could you please advise me on the steps to make this change? Thank you in advance for your support. Best regard

Hello, I use my Smartphone as a second camera to film things, that I am drawing on a paper. This worked fine in landscape mode, since the paper is in landscape. At least until last monday. Now zoom always turns the picture in portrait for the other participants, so I can still use landscape, but the others can nearly see nothing. You can see it there, this is a screenshot of the Smartphone view:https://rn.next-cloud.org/index.php/s/ai9PfTAeCHepGeGI took a picture of the MacBook and you can see, that the picture is turned....Android and iOS...Any ideas?

I recently have encountered streamed videos hanging while sharing (even without meeting participants).  I'm using Windows 11 (updated w/ 24H2 installed) and Zoom Workplace 6.3.11. The videos display just fine when not sharing. This happens using my laptop display or my UHD TV/monitor. Lenovo app used to check all drivers up to date. Rebooting PC has no impact on problem.  Nothing obvious to me while watching performance in Task Manager and videos hang. I have no problem sharing the same videos using my iPad Mini (6th Generation). Any help would be appreciated.

Hi, I currently have the basic plan but as far as I know I should be able to start a new meeting. The icon to do so isn't there.  I can only schedule or host a meeting but it doesn't appear that i'm able to record. I have to be able to record as I am doing a recorded presentation.  Thanks, Jade 

Hi All, I am new to Zoom Phone and must say am not enjoying the experience! I recently purchased an Australia and New Zealand Unlimited Plan, but have not been able to make any calls. Each time I have tried, I receive the following message "Sorry...the requested service is not available in your calling plan". Also, unable to receive calls too! So now I'm confused ( have I not set up properly, am I not dialling numbers correctly?) and worried that perhaps I have purchased an incorrect plan - although I made the purchase after long discussion and upon recommendation of Zoom's sale team. I need to be able to call the landline of my office in Melbourne and vice-versa. I am however currently stuck in Greece (since COVID-19 outbreak) so I am wondering if my physical location is creating a problem. I was told my plan isn't supported by Live Chat. I also submitted a ticket - and was the same thing - each time pointing me to video tutorials. I checked them out, but were not

Bonjour, Cela fait plus d'un an que je n'ai pas utilisé Zoom. Ma salle personnelle gratuite que j'avais créé il y a 2 ans semble ne plus exister. Merci de m'indiquer au bout de combien de temps Zoom supprime de telles salles. Est-il possible de demander à Zoom de la réactiver ? Si oui, à quelle adresse mail faut-il formuler une telle demande ? Cordialement

I would like to find out if I can make calls to mobile numbers and landlines using Zoom and if so what are the subscription option.

Windows 11 Home, Zoom latest version.The video plays for a few seconds and then freezes. It is the video that freezes, Zoom itself does not freeze.  No video settings help.