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Can someone tell me the actual DNS records to use for domain name verification? I'm trying to verify our domain name, and it seems like there's incomplete and conflicting information. The instructions in the verification popup give me a domain-level TXT record, OK that's done. Then it says it wants a CNAME to "events-branding.zoom.us," but doesn't give me a subdomain for that CNAME record. If I try to use "events-branding" as the subdomain for the CNAME record, then in the verification failure error message it says my A record was not found. But they didn't tell me to create an A record! And over in a help document, it says to create a different TXT record for a subdomain as well as an A record, but doesn't give me an IP address to point the A record to! So, could someone who has successfully v

I'm looking to find a way to setup an audio alert, on my computer not my phone, when a Zoom contact calls.  Skype has this feature and it is very useful.  I can hear the ringing and quickly go to my computer to 'pickup'.  Can't do that with Zoom or at least I can't find a way to setup such a feature.  Is it possible?  Thank you for any help you can provide.  I'm obviously a recent transfer from Skype to Zoom as a result of Skype being discontinued in May 2025.

Is it possible to sync the Opt-In/Out Verification status from within Zoom Phone over to a Salesforce contact?Currently, I only see this status live within he SMS Logs within Phone System Management. 

I am unable to set up integration with Apple calendar or contacts.  Help!

Hi thereI've got a problem. My recent channels have disappeared from the list of channels. How can I find/restore them?

I want to promote the Zoom Phone to my audience on social media. Does Zoom offer affiliate programs? If so, how do I sign up to become an affiliate for the Zoom Phone?

HI ALL ,  SOMEONE KNOW HOW TO CONFIGURE TO RECORD IN FULL HD 1080 INSTEAD 720

I'm getting a message that I need to update to version 5.17.5 or newer.  However, when I download the update, I get version 5.16.6.  How do I get 5.17.5?

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I like to record Zoom meetings for podcasts, but my computer has lately been restarting itself randomly. I'm worried that if it does this while I am recording, I will lose all the material I have recorded. Is there a way I can prevent this from happening in the event my computer does restart spontaneously during a recording? Will it make a difference if I record locally or to the cloud?Please reply soon as I'm doing my next recording this Sunday! Thank you.

As we continue to evolve in the digital workspace, leveraging advanced technology for seamless virtual meetings has become essential. Many professionals are looking for ways to improve video quality, reduce latency, and enhance overall collaboration efficiency. One key area of interest is optimizing both software and hardware to ensure smooth communication, whether for business meetings, online learning, or webinars. A growing number of users are now exploring how an AI laptop can enhance their Zoom experience. These devices, equipped with intelligent processing capabilities, offer advanced noise cancellation, real-time background adjustments, and AI-assisted video enhancements. Additionally, AI-driven performance optimization ensures better multitasking, reducing lag when running multiple applications alongside

When I was the host for an MNC series of webinars on HVAC topics,  I was told that it is not advisable to have a breakout room as the audience may be too large to handle? But when I tried it out during one of the webinars,  I noticed it is possible to do so but you need to prepare your breakout room in advance. You need to do some management of likeminded participant to ensure the audience do not get passive in their interactions. Do share what are your strategies for keeping your breakout room engaged and participative especially for the shy Asian audiences.

"I'm encountering difficulties during my gaming meetings, specifically related to Jump Force Mugen. Can you provide guidance on resolving these issues through Zoom?""I'm having trouble with my gaming meetings on Zoom, particularly when using Jump Force Mugen. Are there any specific troubleshooting steps or settings I should be aware of to improve my experience?""Is there a dedicated support resource or information available on the Zoom platform to address issues related to Jump Force Mugen during gaming meetings? I'd appreciate any guidance or assistance you can provide.""How can I optimize my Zoom settings to enhance the gaming meeting experience, specifically when playing Jump Force Mugene 

Yesterday we hosted webinar. There were problems with receiving link to join, especially for people who we manually approved the day (they didn't receive it). What could be wrong? Notifications were set for one day and one hour before the webinar. Later that day, two hours after we finished our webinar, Zoom send another invitation for that webinar to everyone - why would it send it again after its done?   Thank you.

Seriously Zoom's products are pretty great compared to the competition but I don't understand how they are missing the most basic functionality on something so simple. You have day, work week, week, and agenda views, but no monthly view? Would love to see this added.

I’m on a Mac using iCal for calendaring. My clients use Outlook (about half Mac and half Windows). What’s the best way for me to send meeting notices for Zoom meetings that will show up in their Outlook calendars? Thanks. 

Hello,I am experiencing an issue with my recurring webinar series on Zoom. The webinar dates were automatically changed without any action on our part, and Zoom sent an email to participants informing them of a schedule change, which is incorrect and causing major confusion.Here are the details of the issue:Issue: Zoom modified the dates without any manual changes from our team and sent a misleading email to participants.Impact: We are losing participants due to this confusion.Could you please investigate why Zoom changed the dates automatically and provide guidance on how to prevent this from happening again?We would appreciate a prompt resolution, as this is affecting the success of our webinar series.Thank you in advance for your help.

When creating an invite, we used to link the add to calendar to our confirmation letter that went out. Now when we click the link to add these events to the Outlook Calendar we get this, does anyone know how to fix this issue so it goes back to link to calendar?

Upon the conclusion of a meeting, we get the AI Companion Summary (which we love), but it doesn't include the attendees or some field that we can use to link this and import it or add it to the CRM system.   We have explored multiple ways to get the AI Summary on the Contact in FreshSales, including Zapier, which currently doesn't support this. The only solution we see is manually attaching the AI Companion Summary to the Contact in our CRM.   We looked at the Zoom Workflows and then using Zapier to put it on the account.  We would forward the AI Companion Summary to a designated email address, and when we forward, we would include the contact's email address in the body that should be put in our CRM.  Then Zapier would run this into the CRM.  This still requires a user to remember to do this, and at that point, they might as well manually attach it to the CRM.   

I am planning to run a zoom interactive workshop in mid april through ticket taylor . I will thinking that I will upgrade my package from zoom business pro to include an add on for a monthly webinar at the start of april . I am trying to avoid the cost of setting this up now but need the webinar link to put on advertising and the ticket Taylor platform .Having never done a workshop/  webinar before , do you set this up as just a meeting  ? If so I can do this as I have access to via my business pro subscription or do i need to stop being tight with my money and buy it now to get the code. Hope that makes sense. Michelle 

Hi,we noticed a change in Zoom's handling of emails: it no longer seems possible to customize the sender name.Lately it is "Zoom" while for us it is important to be able to decide the name of the service we provide through Zoom.How can we change it?  Thanks

I am hosting a meeting that I probably should have set up as a webinar. I need to send everyone a thank you and follow up email but I can’t figure out how to do that on zoom or how to get all of the emails that have registered and out them in outlook or gmail. Please help.  

Zoom has been awesome for remote work, but it has always been annoying that participants can only see chat comments posted after they join a call. Because of this... Links to meeting minutes get posted to chat multiple times at the start of meetings so people who joined later can see them. When introductions are done in chat, people joining a few minutes late don't see introductions they missed. When switching a Zoom call between phone and laptop, chat history if lost. If you get dropped from a call and re-join, you lose all of the chat history. It's not clear who can see which parts of the chat when not everyone was on the call from the beginning. Ideally, the chat history for a Zoom call (i.e., all chat comments to everyone since the call started) would be visible to everyone else, regardless of when they joined (or re-joined) the call. A host could post a link to meeting minutes and not worry about latec

 Hi,Sending an invitation by an Email in zoom host session in iPhone 13+ , is constantly fails.Please advise.Regards,Ami Tirman  

Is there a way to automatically export meeting data, comparing invited guests with actual participants, without using VLOOKUP in Excel? Maybe via API or another automated method?---Existe alguma forma de exportar automaticamente os dados de uma reunião, comparando os convidados com os participantes que realmente entraram, sem precisar usar ProcV no Excel? Talvez via API ou outro método automatizado?