Products

waiting room setting enabled, yet people join straight into the meeting. lots of posts on this, but no clear answers. 

I'm trying to set up Smart Recording with AI Companion but when I turn on the setting, I only have one option out of four that displays under 'create with each recording', what am i missing? - we already use cloud recording- our 'create audio' transcript is also checked on Is this just a permissions thing?

Cannot find this setting (despite following knowledge articles)

How do I turn on AI companion for Zoom phone? I have it on for Zoom video meetings but I don't understand how to turn it on for phone calls. Any suggestions?

Hello; We use Zoom AI Companion and our users community love the feature.  A user want to bring his laptop to a face-to-face meeting. start a zoom meeting to generate a meeting summary and tasks. The problem is that Zoom AI companion is not able to distinguish different attendees if they are coming from the same meeting participants setting in the same room. Is there a plan in the future to fix that? Can you share with me any articles related to this. 

Is there a workaround to invite Zoom AI Companion to a 1-1 phone call so we can generate a call summary? Some of our users are migrating from other platforms to Zoom and they asked about this feature. 

Hi, im here to call someone don't join, only us  Ofc u can't join >:D

I am trying to see the list of registered attendees before the meeting. Does anybody know how I can do this? (This is for a meeting, not a webinar)

Greetings, I'm setting up online zoom classes where I teach yoga, dance and rejuvenation exercises...so need music in background while I'm talking sometimes. Im using a Lenova PC laptop for zoom meeting, Samsung a-50 Android smart phone for spotify playlist for music, Samson wireless earset system and Audio Box USB96 for mixer for best sound quality....and headset to hear participants on zoom. I'm figuring the best way to set it up and connect it all...and need help. I'm not a tech person. I've have 2 dif tech guys  telling me dif ways to set it up. The new tech guy is coming over soon. He says the other guy set it up too complicated...theres a much easier way. Then he said zoom isnt set up to both play music while talking at same time...and also be able to hear if client has question. He says he needs to download a new program on my computer to help with that. He said my computer wasnt allowing the new program and that hes working around i

Hi,We have 3-question PCS across the CC Queues, after every question ZCC verifies the with the caller "you have pressed Blah,.....". I am wondering if there is a setting to remove this validation after every question as its very very annoying. and the Customers have asked for it to be removed. Questions should be fired one after another (or just a "thanks, here is the next question") .

Hello Community.  I recently added (to both my voice flow and a messaging/webchat flow) a branch that consumers could select to follow, that simply provides them with a website address they can visit, to receive instructions on how to install our software.  This branch does not end in a queue, but rather in a "SendMedia" with url to a website.  Why did we add this?  One of our top call drivers is an ask for install instructions.  We're hoping to minimize the count of these unnecessary engagements to the queue. Now that I've added these branches to the flows, I want to be able to see how many people are visiting them.  I do not see a way to do so in the existing Reporting, and Zoom Support says it's not possible. Do you, as a community, have any ideas on how this can be accomplished?  I'm open out-of-the-ordinary ideas.  Maybe there's something I can add to the flow that creates a flag of some v

I have a queue that I am building a flow for. The queue has five skills associated with it. I created an agent routing profile for it and I created a skill category and added the five skills.When building out the flow, I am using the CollectInput widget to act as a menu selection. It has five exits  that are set to map to each skill in the queue. What do I do after this? How do I ensure that the calls are routing to each skill correctly? Do I add a Route to widget and set it to Route to Queue and then set the queue I am using? Or do I have to create a queue for each skill (this would be overkill as the platform I am coming from allows for skill based routing).  I am learning ZCC and for the most part it seems straight forward. Any assistance that I could get would be most helpful. Thank you!

I am having an issue with Zoom audio recordings on Mac. (MacOS v.15.0.1, Zoom version: 6.3.11 (50104)When I listen back to my side's recording, it sounds as if there's a slight distortion—almost an echo. (Other person's audio is fine) If I didn't know any better, I would think the audio track is misaligned, as if sounds like there are two audio tracks playing in quick succession, creating a noticeable echo effect. (I have good room acoustics, and have narrowed down the issue to Zoom)Here's what I've tried to troubleshoot this: - Tried multiple USB mics in Zoom, they all reproduced the issue in Zoom.- I tried recording audio in QuickTime Player to see if it was a microphone issue. (The audio was great, no issues)- I tried restarting my Mac, zoom issue persisted.- I tried uninstalling/reinstalling Zoom, issue persisted. Not sure if this is helpful, but I've narrowed down the issue start date to some

Hello Everyone, Has anyone found a way to pull a report of calls, inbound or outbound with the notes? I would like to pull a report of todays calls from a queue and review the notes left in wrap up. 

We have a ticket submitted for this and I'm wondering if anyone else experienced this as new Zoom phone users.One staff member can send and receive sms via Zoom, but most can only send SMS texts outbound.If you had this problem and had it resolved, please share how and how long it took to resolve. Thanks!

I uploaded a background image for my Zoom Desktop app. Ever since then, I am unable to remove it. The background I uploaded replaces the "None" (no virtual background option). Other virtual backgrounds including "Blur" work. Even with the "Blur" option, it blurs my uploaded image background, but not the real time background. I tried uninstalling Zoom but the problem persisted. Problem does not persist with Webapp. I am using Macbook Air, 2020. Chip Apple M1, MacOS Sequoia 15.3.1. Thanks in advance for your help.

For a new user, it is difficult for me to find an intuitive way to configure our only phone number. When a help document says go to Settings, I can't figure out how to get to a screen for phone settings.We are a small nonprofit with a single phone number where our callers will be prompted to leave a message that we hope will be transcribed and sent to a designated email address. So here is what I am looking for:1- An easy way to get to phone management interface as this is the primary Zoom service we will start out with.2- Upload a greeting recording audio file,3- Configure incoming voice messages to be transcribed automatically4- Enter an email address where the transcriptions are emailed by default. Once the above is done, I need to find out a way to give our receptionist access to the phone interface so they can login and make & receive phone calls.Please

Hi,I have an auto-receptionist that routes calls to a call queue with five agents. I also have a toll-free number. I would like customers to be able to text the toll-free number, which would follow the auto-receptionist path, allowing the agents in the call queue to receive and reply to customer SMS messages.However, I receive a message stating that my users need a Zoom Power Pack. I do not want them to have admin access—I only want them to be able to reply to SMS messages. We are a canadian non-profit organization, and I cannot afford to purchase five Zoom Power Packs for my agents.Is there a way to enable this functionality without requiring each agent to have a Power Pack?Thank you!

Hi, I need to HOST two meetings at the same time. I set my personal settings (In Meeting Basic) to allow participants to join 15 minutes before the meeting start time. I have also removed the Waiting Room. Question 1: Do these settings allow participants to start and join the meeting without me being there? (This is what I want) I need to JOIN a third meeting at the same time as the two meetings I am hosting. Another user is hosting this meeting. Question 2: Can I join this third meeting as a participant while MY meetings are taking place? I have an Education/Business account.

Hello, I cant seem to set up my zoom phone, I cant set up my direct number nor receive or send sms. How can I set it up?

AI Summaries used to have: Next Steps, Summary and then more details on every topic. Now I only get next Steps and a small Summary. Where did the details go?

We are changing out company domain name, are there any Zoom admin portal knowledge articles or steps to do this?  All user log in accounts will change, not finding any information on this.

I was recording a group session to my computer yesterday afternoon when there was a power cut and I lost connectivity.  When I was able to access the folder later it shows a Zoom icon with the words "double_click_to_convert_01.zoom".  When I do this it it opens a "Converting meeting recording" but it does not start.  Perhaps the sudden shut down of the power cut has corrupted the file.  Does anyone have a suggestion on how I might recover the recording?  DMA001

HelloTrying to share my screen in breakout room that i am not part of.  I don't have the  "share to breakout room option". Is that an upgrade?Click Share Screen in the meeting controls.Enable the Share to breakout rooms option along the bottom of the share window.

On my Mac Mini (with latest everything). When I click on Zoom, I get Zoom Workspace.  If I get an invite from the participants list and send it to someone, they end up in a Zoom waiting room...different from where I am.  At least that happens regularly. I never know whether it will work or not.  I have the feeling there are two Zoom apps running at the same time.  If we both close Zoom and try again, it may work. Suggestions?  Thank you.