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Hello,I can no longer access the option to add a PowerPoint background. The option is grayed out...

I would like to use Zoom as a phone number adjunct. Thanks, tutorjacknetworkatgmaildotcom

Desde hace unos meses, cada vez que comparto un video de internet con una canción, suena solo la voz del cantante, pero no la música del video. No se soluciona ni en mono ni en estéreo.

I want to use music.  When I go to the share button I do not get the options for video apps I want to use I only get questions about how who and how many participatts

At the beginning of a meeting, in the main room, I tested the zoom recording by starting and stopping a recording. Then, when we went into breakout rooms, it said the breakout room meeting was recording, but the local file saved of the recording is only my 3 second recording in the main room, not the break out room recording. How can I recover the breakout room recording?

how to turn off sound when muting and unmuting in basic. Sound for when member joins/leaves is toggled off.

i'm having issues with a number of Windows 11 laptops where i'm not able to mute shared audio from coming out of the laptop speakers, without it also muting the shared audio to the zoom call.  this was previously never an issue. meetings are being joined with or without audio and sharing audio for the video being played gives the same results.  the laptop audio is being picked up on another device and causing feedback if not muted. 

Hello -  When I am in Zoom chat - there are no up arrows next to the mic and video for me to choose settings.  When I go to settings and click on audio - there is no place to adjust settings for mic and speaker.   Thanks, Brian

Hi, wondering if someone can tell me how to make this recording happen, please.... I want to record (cloud or to computer, doesn't matter) a Zoom meeting so that we are recording only the 2 or 3 presenters and not the participants. I also want to show the 2 or 3 presenters (the active speakers) on screen at the same time just as they will be in real life (they are both in spotlight).  I have tried to record to the cloud but it is not showing the presenters (active speakers) on screen at same time even though they are both in spotlight. The recording switches between them. It's really important that we NOT record the participants - we don't even want them with cameras off because we don't want anyone to see their names (privacy). Is this possible and how?   Thank you so much.

For the first time I was unable to custom stream a zoom meeting, as I've done for months/years without issue before. Anyone else having this issue? Using restream to stream to Facebook and Youtube simultaneously, but when the page starts loading to "preparing to stream" it freezes about a quarter way through. Tried half a dozen times, and on multiple computers. 

Hi, I am new to OnZoom, my URL was approved, however, when anyone clicks on the link, they get an "Oops, not found in directory" error message. I have had no luck trying to get info from zoom, any suggestions?

In our weekly meetings I play Spotify as background music.  Participants tell me that when anyone speaks during the meeting, the music drops out.  Is there a setting I'm missing that will prevent this from happening?

I'm working on a course for Udemy with a colleague, and in my test videos, they complain about the border around the video. Is there a setting to get rid of that border, or does anyone have a fix using Adobe elements editing to get rid of the border?   Thanks!

Zoom workplace apps aren't opening or downloading.On a Mac, newest zoom versionIt's after that new update that seperated device accounts into admin and user. So I received a message when trying to open an app while in a meeting, 'Zoom apps is disabled. contact support for more details.' Do they mean the chatbot or a ticket? so confusing. That app was downloaded before the update but after the update its like everything reseted, It disappeared.Anyone have any ideas what in the world im supposed to do? How do I un-disable zoom apps from my computer?

I have reinstated my Pro Plan and am still having meetings cut off at 40 minutes like a free account. Can't find how to submit a web ticket. Help! 

When converting a Webinar to a Meeting (well ahead of the event) - does the link to join the meeting change for those who have already registered? I've read in a few places that the Meeting ID stays the same. Does that mean the URL that registered folks have already received to join the webinar stay the same?? We don't want half of our attendees to not be able to log in to the Zoom because they have an old URL pre-conversion. But I would like to make the change to be able to encourage video/audio interaction.   The Zoom help page specifies that the link won't change when converting a Meeting to a Webinar, but it doesn't specify the same for the Webinar to Meeting conversion.

Hi I have not used zoom now for ages, and when I now go to launch a meeting, 75% of my real estate is zoom ai companion - which I do not even want !! I am left with a tiny window top left showing the actual meeting !!!I have followed the instructions, logged in to web portal, gone to Admin section, then Account Settings and AI Companion tab, but the only options there are :- DocsWorkspace Reservation ResourcesWhitepaperGetting Started GuideOnboarding Centre There are no options related to meetings at all ??? I have a meeting tonight 1900 so would really appreciate if someone could help me to block, minimize, remove this awful addition which zoom have seen fit to add. Thank you 

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Hello, I am building a Zoom App that runs inside Zoom meetings using the Zoom Apps SDK. However, in the App Marketplace I only see options for General, Webhook, and Server-to-Server apps. Could you please enable access to the Zoom Apps SDK on my account so I can build and test my in-meeting application? Thank you!

Hi "community name" ! I attended a course yesterday that I recorded onto my computer, but now I cant find the recording anywhere? Anyone have a clue what might have happened och how i can find/retrieve it? Thank you!

See attachment. When I join a meeting my name ( circled in yellow in the attachment ) shows up in the Gallery, but the presenter shows up in the video. Have tried to change the settings aided by the Zoom chat feature with no success. How can I correct it ? Thanx !

A pink virtual background or filter is on my Android mobile app, and will not go away.I have uninstalled the app and reinstalled the latest version, to no avail.Choosing different backgrounds or filters does work reflects each new selection.However, choosing option "None" does not remove what seems to now be a default pink background. Interestingly, the "None" option works when switching to the forward camera.So, I can use my phone if I am comfortable not seeing anyone else nor seeing where I am in the shot. The "selfiecam" attached images show the pink background and the "Virtual Background" and "Filters" menus - both with the "None" option selected.The "forward" image shows that the pink background goes away when the other camera on the same phone is in use. Phone: "Galaxy S20 FE 5G"Model: SM-G781U1/DSOne UI Version: 4.1Android Version: 12Kernel: 4.19.113-2432854

Recently (past month or so) I've noticed the video feed for 1 specific participant in reoccurring meetings flickers. The flickering isn't noticed by everyone but it happens for more than one person. Said differently any time I'm in a meeting with Person 1, their video feed flickers (looks like it is quickly going back and forth between being mirrored and not mirrored). It doesn't happen for everyone but multiple people have noticed that Person 1's video flickers. I know person 1 has their camera set to standard definition. I don't think it's a hardware issue but something with software. I've tried checking and unchecking the acceleration and denoise options and it doesn't fix the issue. I'm on a Mac, but other people who have observed it are on PC. It's not a huge deal but it drives me crazy ha. Cheers!

Hello everyone, I'm Antonio.I've been having problems at installing Zoom Workplace on my MacBook Air.  I wonder if anyone could help me.I need it for work and, even though it's old, I'd rather not to change my mac. Thank you for your attention.

Hello all, Last May, I enrolled in a series of Webinars, but from the end of last June whenever I fill out and try to send the request forms to access the recordings of the Webinars, I get invariably the same error message: "This email address has been used to send the request. Check your email or use a different one." I contacted several times the host/organizer of the Webinars, but he's ignoring me: I never sent the request before; I checked everywhere in my email, but there's nothing; the email address I'm using is the very same (and only one) registered both with my Zoom account and the Webinars account, I can't use any different one. I have left until end of this month (July 31st) to watch the recordings, and I need to understand if I can solve the issue myself, or if it's the host/organizer's responsibility to solve the riddle. Thank y