Products

I need to export the list of meeting registrants with their join link a day before the start of the meeting. It is possible to do this using the API but I would like to avoid developing an app for this simple operations.  

I am logging into a meeting as a member only but Zoom logged me in as the host when I am NOT the host.  I cannot log in as aa member only. I do not have the option to be just a member it automatically logs me in as the host. It has memorized the log in info - I do not need to put in the log in info - it automatically places the login and password 

I began noticing only this week that in all my Zoom meetings, I am only seeing closed captions of speakers who have joined from their devices via Zoom, but no closed captions are appearing, nor are being logged in the meeting transcripts, from users who have joined my meetings via the phone-in option?I believe this was not the case as recently as last week. I am hearing impaired and rely on CC's in all my meetings.

"Unable to Join the MeetingThis meeting is not accessible from the United States at this time (Error code: 1142)" I was creating a meeting and this showed up

I can't team chat for some reason after updating and when I go to the account settings and click on team chat, its just a white screen. What do I do!?

I have no audio when I turn on my zoom

IDK why but there is a giant rainbow behind me when I select "none" as my virtual background. I have updated, uninstalled/reinstalled etc. It will not go away! Does anyone have any suggestions?

We have a Call Queue on our account that has 3 members who answer any calls that come in to that queue. They are experiencing a weird issue when they go to transfer a phone call to an internal user - all 3 members in the Call Queue will have their desk phones (Polycom VVX 501) ring simultaneously and the member transferring the call will also have their phone ring like there is a call incoming but no display on the desk phone. They also mention that whenever internal users call each other on Zoom, their desk phones will ring as well. I have done numerous testing with this to determine the cause but I can't seem to find the solution. I have tried adding myself to Call Queue and see if my Zoom apps ring as above (nothing), I have checked call logs in Zoom admin portal and did not find any issues with call flow as stated. I am unsure if this is a phone setting or a Call Queue setting that I am missing. Any help or advice would be greatl

Hi,I am using laptop Acer A15-41M-R4AN andmy problem is that on some days Zoom Application will launch and work no problem, and then other days it will not launch at all and just show the spinning thinking circle... I am really fed up with this as I cannot seem to find an answer to this and I really dont know on what day I will not be able to log in to a meeting..I bought this laptop new, I only had it a few months, I have all the latest updates installed, I obviously restarted and tried again... it just sometimes will load and work and some days it will not. Please can anyone help?Thank you

This box with the message cannot be deleted. The procedure entry point PE>_readbio 

The Zoom FAQ indicates that as a paid meeting subscriber I can host a meeting up to 30 hours, way past my needs. I need to host a meeting that lasts 6-7 hours and to which intermittent attendees may attend. The 2nd info posted in FAQs contradicts the first, indicating that if the meeting has no participation for a period of time, it will be ended. This is what the FAQ says. Can someone explain the difference between these two scenarios?Thank you! Richard Meeting ends after 30 hours (active or idle)1 host, no participant1 host, any number of participants0 host, any number of participants (join before host)Meeting ends after 40 minutes (active or idle)1 host and 1 or more participants joined. Only one person remains in the meeting. The meeting will end 40 minutes later if no one else joins. Note: The meeting durations for

I was asked to run a script to connect to a session, is this normal?I am afraid of malware, etc.Photo of the code 

Several of my teammates and I use templates to schedule webinars. We just realized that the polls do not save with the template or are we missing something? We all don't want to have to add the polls to each of our templates.

Hello.  I'm trying to create a template.  It seems that if I am editing an invitation, there should be an option to "save as template" at the bottom of the page.  However, I cannot see that.  I am running an older Chrome and can't update on this Windows 7 laptop.  Could this be the problem or is it something/somewhere else? Also, is there a way to send invitations right from Zoom that come with the embedded calendar invitation? Can this only be done by allowing Zoom to access my Google Calendar? Please advise.   Thanks in advance

Halfway through a meeting today I could suddenly no longer hear the host. I at first I assumed he had accidentally muted himself, but I was the only one affected. I was not touching my laptop at the time and I received no error message. I checked other apps that have sound (Youtube, Spotify) and my audio was fine. I left the meeting and came back and still couldn't hear. Then I restarted my computer and came back and I was able to hear the meeting again. About 30 minutes later it happened again. The meeting was almost finished so I just left. Anyone know what could cause this? This is a huge problem since I teach online and have many meetings on Zoom. 

Whenever a call is upgraded to video and a user opens the link from a computer, the end user background is blurred. This makes it difficult for identification purposes if they were to hold up an ID or something which blurs what they are trying to present. This works fine on mobile devices. Is there a setting on the admin side to make calls accepted from a browser within Windows to have a blurred background when opening the link within a browser?

Hello, is there any tool or AI feature which can boost predictivity for receptionist to transfer calls to different queues, instead of doing it manually. Thanks!

can someone assist me with how I access a recoded meeting or find it

IssueThe end user cannot utilize their webcam on a few Windows 10 systems with Zoom v6 installed. The issue is occurring on 2+ systems in our environment. When they try to start a meeting, they receive the following error:Cannot start videoFailed to start the video camera. Please select another video camera in Settings. Troubleshooting performedCamera works fine in Windows, Google Hangouts, Slack, etc.Downgrading to Zoom v5 works fineQuestionsDoes Zoom have a solution to reset privacy settings and/or an updated version of v6 that will work? This issue appears to be true for all v6 versions we've tested.Any other suggestions would be appreciated, aside from upgrading to Windows 11, as we shouldn't use a hammer to fix this issue.

This is the error I get as administrator when I try to log into one of our accounts "Allow on other devices, your sign-in request was denied on another device" How can this be resolved

I am carefully following the steps at https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060257#h_5ae26a3a-290c-4a8d-b3b0-6384ed267b13 for 'How to Complete the Initial Setup' in order to port a number.I have successfully completed the first step from that page: 'Sign in to the Zoom web portal'. However, the second step tells me to 'Click Phone System Management, then Begin Setup' and I see nothing regarding 'Phone System Management' on the web portal I've signed into.  Where might I have missed something, and where can I find the appropriate steps to follow?  

We have an integration with our SaaS app and one of our customers received this today: We have disabled the app XXXX in the Zoom Marketplace due to administrative issues with the Connector/App. You will not be able to use the app until it is re-enabled.We will notify you when the app is re-enabled.We are happy to help if you have questions. Please visit us at support.zoom.us.- Zoom Marketplace Team​Zoom App Marketplace SupportZoom Video Communications Any ideas how to re-enable this? Thanks!

Is access to technical support provided with a Basic account? I'm having a technical issue and Technical support does not recognize my account. 

I am wondering if there is a way to search my call history for a specific number using the Zoom Workplace phone system.Say I have a person claiming they called and left a message, or just that they called and I missed it. How can I search my call history to verify this?

Today for the first time I tried to attend a zoom meeting using my iPhone and Airplay on a Roku stick to cast the meeting to my large screen TV.Trouble is that the image was a very small rectangle in a large black rectangle that filled the screen. How can I expand the tiny meeting window to fill the TV screen?Thanks!