Products

I am a Mac User. Today the Timer App stopped working. I get a black screen when I click on the Timer App.  I have already uninstalled and installed my Zoom App, I have also done the same with the Timer App. I have also updated my Zoom, still the problem persists. Does anyone know how to fix this problem?

I used Meeting Summary w/ AI Companion for a few meetings yesterday, and the links are still grayed-out / un-clickable in my zoom account. Any thoughts/suggestions?

Twice I've set up a meeting for friends far and wide to catch up. Yesterday the meeting time was 1:00 pm  I logged in and started the meeting about 12:50 pm. My participants had the invitation. When they clicked the link they get "host is in another meeting and they can't join. What am I dong wrong? 

la chat di una riunione è scomparsa , è possibile recuperarla in qualche modo?

I recorded an important ~2-hour interview using Zoom on my MacBook. After recording, I clicked to convert the recording. As it was almost done, I accidentally closed the room, which triggered another conversion window.After the conversion finished, I found both the audio and video files saved locally. Both are the full length (~2 hours), but they become corrupted at minute 25 (audio) and minute 27 (video), the video/audio either freezes or becomes unplayable beyond that point.In the folder, I also found a "recording.conf" file, but no other files. I have 32GB available of local storage, so it cannot be storage problem.  Is there a way to repair or re-convert the original recording? Can the "recording.conf" file help?  Any advice would be

As a teacher, I use a scheduling system for my students to book lessons. Recently, I've encountered an issue where some students have been able to reschedule their lessons as late as one hour before the scheduled time. This has been problematic for me as an instructor. I'm looking for a way to implement a 24-hour minimum notice period for rescheduling. This means students would not be able to change their lesson time if less than 24 hours are remaining before the originally scheduled time. My questions are:Is it possible to set up this 24-hour minimum notice period in our current scheduling system?If so, how can I implement this change?Are there any potential drawbacks or considerations I should know when making this change?Any advice or suggestions on addressing this issue would be greatly appreciated. Thank you in advance f

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613) I am in trouble while purchasing zoom phone number, they are continuously showing the same error 5613,  Please suggest some solution on it, and make this process easy Thanks 

I received an email stating that my Zoom account has been disabled due to a violation of Section 3(d) of Zoom’s Terms of Service. I would like to understand the specific reason for this action and how can I fix that asap?  

Hello I don't want to go into too much detail, but I am desperately trying to find a VoIP solution. I am in a very precarious situation where I do not have access to either a landline (because there isn't one) nor a mobile (because it's been stolen).  I am in need of urgent legal assistance but, as soon as I explain to solicitors that I can't give them a phone number, they stop responding to me, so VoIP is the only solution, and I mistakenly thought that Zoom Phone would work a bit like Skype (RIP), rather than it being a physical device, which is of no use to me. I signed up in desperation I'm so tired, hungry and sick that I'm not thinking straight).  This obviously isn't a business, it's personal use by someone who is trying to keep themselves alive! I can't afford to waste money, so how do I cancel...? And can anyone suggest anything that does what I need...? I have a MacBook Pro (running macOS 15.3.1) and an iPa

I have been running a webcast with registration.  We have over 6000 current registrants.  We want to start using Zoom Webinar going forward.  The problem I am having is importing the 6000 current registrants.  I can import their Name and email address. But all the custom fields like Title, Organization..... do not import.   Is this a limitation of Zoom's import?

My org has been having some issues with older versions of Zoom that were pushed out via Intune. Our RMM software (NinjaOne) has been indicating patches for nearly 100 different machines for a while, and they're all in various states of "don't wanna."  I've done some investigating, and honestly, kind of stuck. A lot of these older versions were installed to roaming profiles, even with the MSI deployment package. Worse still, uninstalling the software has become a massive pain. The only option we seem to have is manually deleting the files, and searching the registry for entires. The problem I'm running in to is actually getting the registry in to a clean enough state that it'll actually install. I've spent 2-3 hours going through the registry of one computer just trying to clean it as much as I can. Nothing has worked up to this point. Running Cleanzoom doesn't do aynthing, and fires errors when it starts looking in to roaming profiles. Tryi

Good Morning,Our contact center people each have a personal line as well as using the contact center lines.  sometimes they may use their personal line for recorded calls with a customer.  The supervisor of the department wishes to be able to listen to the recordings from the personal lines, but when she goes in to Phone system management under the logs, she doesn't see the recordings.  She can see the recordings made from the contact center under contact center management.  does anyone know what access is needed for her to see the personal line recordings under phone system management?Thank you

Hello! I have the following problem! I can't open a Canva presentation in Safari during a Zoom meeting. It works in Chrome, but when I switch to presentation mode (with comments), only I see the changing slides; the viewers stay on slide 1. What can I do? Thanks for your reply!

Hi all,I need a bit of guidance for Saturday's webinar, I have two quick points to address to ensure a smooth experience.Firstly, I've already distributed the attendee link. However, I now need to generate separate, unique invitation links specifically for our 15 panelists who will be joining before the general attendees. Could you please advise on how I can create this panelist list and generate these individual links?Secondly, I want to double-check that all attendees will definitely be muted automatically when they join the webinar. Could you please guide me on how to verify this setting within the platform?Thanks so much for your help in making sure everything runs seamlessly!

I would like to enable pre-provisioning SSO for my personal Zoom account, as I am integrating Zoom with Oracle APEX to programmatically create meeting invites within my APEX application.

The meetings I'm in make use of reactions a great deal.  But I notice that when I open the Reactions menu (especially to raise my hand), it closes if I click elsewhere. Is there a way (or can there BE a way) to keep that menu open, or pin those options to the button ribbon at the bottom of the UI, or something?Thanks!

I recorded a large meeting yesterday where we had a seperate mike and loudspeaker to enable all to hear. The recorded visual result is good but sound picked up by laptop built in mike is hopeless, broken and unclear. Thanks

用户申请了一个周期性会议，现在想修改周期内某一天的会议室时间，在zoom修改后，提示报错206，这个怎么解决？

When I disable the availability of Docs outside of the meeting room, for some reason, I cannot create new documents to work on during a meeting. The button cannot be clicked.I can only open existing documents, which is weird, because I cannot create new documents outside of a meeting, because the option is disabled. And now I also cannot create new documents within a meeting. (ZOOM Docs is enabled in Meetings or I wouldn't even have the button "Documents" available, to get to this point.)What did I do wrong?Edit: Can be reproduced by our hoster, so probably a ZOOM-Bug. Will contact ZOOM about this through them.

Dear Zoom Support Team,I hope this message finds you well.I am reaching out to you with the following inquiry:In the polling/survey functionalities during meetings or webinars, is there currently an option that allows me to assign a specific weight to participants' votes?For example, where the vote of participant "Juan" would count as 5 votes and the vote of "Pedro" would count as 3.If this option is not available, is there any alternative or recommendation within Zoom (or through any integration) that would allow the management of polls with different voting weights?Thank you in advance for your attention. I look forward to your response.Best regards, 

I need to set up one Zoom meeting for interviews. I need one link that will be used for 7 interviewees over two days. Each interview will be conducted at different times. I will set up a waiting room. Can anyone help me do this?

I've made a meeting,  and turns out I need bigger capacity for the audience.  If I took the Large Meeting add-on now,  will it affect or benefit my prior-scheduled meeting?  Or do I have to make a new meeting?  Thank you. 

I don't understand why I get post meeting summaries only from some meetings since all the settings are the same.Pls help 

Video conferencing company unable to provide... VIDEO!!  I'm now refusing to participate in any conference calls using Zoom. There are products that work. This one doesn't and the company has proven it doesn't care and won't fix them. 

We noticed that zoom system was down last week and we were unable to call at that stage. Does zoom provide a plan that can separate the desk phone and VoIP app? You can choose to use VoIP as default. But when there's a problem, network isn't working for example. You then choose to use only desk phone which goes through traditional landline. And vice versa, if the landline is down, you can choose to go only VoIP. This is an open discussion as network problem or power outage happens very often.