Products

Using Zoom on Win 11.Is there a way for Annotations to be enabled for all participants by default, but then during the meeting, the co-host can disable Annotations for all except a chosen participant? The chosen participant is not sharing their screen (and we are not using the Whiteboard), the screen is shared by the Host.All information so far details that the Host can do this, but when the co-host goes the the "More" there is no option to disable Annotations. Thanks 

I am host, with mac, pro zoom account with all automatically recording meetingsYesterday meeting with the team as part of training material did not record - just vanished. I download all the daily meetings end of day and all other meetings were there (cloud recordings) apart of this one . Checked the trash, asked the team if they seen recorded meeting, just to confirm if I pressed stop recording by accident - they all confirmed it was recorded as they accepted the message on entryChecked in my mac docs and downloads, and zoom files.Just vanished - cant find anywhere Can you please help

I wanted to record a meeting/podcast where each speaker is recorded on a separate track. Before the meeting, I went to Settings - Recording - "Record a separate audio file of each participant" but when I go to access my recording in the cloud I can only find audio recorded combined on one file. Why is this? Is there an error? Thanks,Joe

Problem description:I am the organizer of Zoom meetings and use the web interface. I usually have no issues accessing meeting summaries, but the summary for a specific day won’t open.I can see it in the list, but the arrow button to open it doesn’t work.Summaries for other days open without any problems.I’ve tried using different browsers (Chrome, Edge) and reloading the page, but the issue persists.I also tried accessing it from another device and through the Zoom app, but the problem remains only for this particular summary.There’s no option to download the data or bypass the issue in the Reports section.Are there any known reasons or solutions for this issue?Additional information:Account level: Licensed versionOperating system and browsers used:Windows 10 pro, Chrome 131.0.6778.70Date and time of the meeting: Nov 2

Hi, I'm probably having a 50% success rate with AI companion actually generating a meeting summary. I get this message:  I apologize, we are unable to generate what you need because the input provided does not contain sufficient information. Please check whether the input is too brief or unclear. Meetings are 30 minutes. Very clear action items in the meeting. Typically these meetings are me and one other person. All my settings are set properly (cloud recordings, generate meeting summary, ai companion on from the start, etc.). Any idea what's going on? My next step is to get a different AI notetaker but would rather not pay for another tool. 

How do i increase my SMS daily limit to unlimited ?

Recently, my system got an upgrade from 22.04 to 24.04. Since then, Zoom can't output audio to my Jabra Speak 510. * Music players, browsers, spotify can use the Jabra sucessfully. Not a general hardware support problem.* Zoom can use the built-in speakers of the laptop successfully. Not a general audio problem with Zoom. Since 24.04 (Noble Numbat), Pipewire is used as the audio backend system. So, I already played around with some settings here. The Zoom client for Linux seems to use PulseAudio which Pipewire supports with a compatibility layer (package pipewire-pulse). This is installed. Has anybody faced something like this and has any pointers?

Hi all -- our users are complaining that at least in the latest iOS app version, they can no longer see who accepted a call in a call queue. We used to see a call was answered by a specific user, like "Accepted by Mike for [Queue]", now it just says "Accepted by others for [Queue Name]". Is there a way to get the old behavior back, or a setting we can toggle? Here's what we currently see: Here was the great behavior earlier:   

I am no longer able to share my sound if I attempt to share a screen.  The checkbox option to "share sound" is simply grayed out and unavailable.  As is the option to "Optimize Video" as well.  It is happening on three of my machines that are all on the same version Mac - 5.11.9 (10046) Monterey OS 12.1

Our Zoom Phone system has become live today after our numbers ported over from previous user. Everything is working fine, the IVR is in place with our options sending calls to the relevant destination. However, at the end of our recorded IVR message - a new message has appeared stating 'if you know the extension number of the person select now or press 0 to speak with an operator. This is not something we want/need - how do I turn it off... have been trying to find an option for it. Any ideas?

Virtual backgrounds in Zoom web app stopped working since a few days ago. First there was a brief error message of virtual backgrounds not being able to start then no more warnings. Simply the option virtual backgrounds is not available anymore. 

Hi,I have a problem with the video quality of the Zoom meeting I have a pro version of Zoom. In the setting, I have enabled Group HD video and still, I´m receiving/sending only 320 x 180/640 x 360 resolution.  Video quality is like from 15 years ago, not even HD. Am I doing something wrong or is this quality normal?Internet is not the problem my internet is download speed is  Mbps 100, upload speed is Mbps 78. Laptops are connected on the same network and still have the same quality. 

Problem: I set up a meeting and sent out invites.  I went to the meetings page and copies another invitation.  Discovered later that I had two links.  One went to the meeting one went to a note that the host had another meeting going.  What did I do wrong? 

 I deleted meeting and webinar from zoom but when i tried recovering the deleted meetings/webinars i could only recover meetings and on webinar recovery it shows  following error:data: {code:30001, message: 'Meeting is not found or expired'}i am using api provided by the zoom

I will be submitting feedback , as requested by support, but just to check with the community a more efficient process for targeted holidays. We have multiple Queues and Shared Lines; they have different messages and processes for the out of hours overflow.  I only want certain queues / shared lines to close during a bank holiday, not the whole site.  If I try to use the holidays hour setting, targeted, I can set a date & time window, but there's not an option to just affect the hours, I don't want to play a default message etc, I just want to have the existing overflow per queue / shared line in place. So we are manually unticking the days on each queue currently to close them on bank holidays, then we need to remember to tick the days back on. Does anyone have a more efficient way in mind, please?

I'm seeking help re. virtual backgrounds. I lost the backgrounds I saved when I upgraded to the latest version of Zoom. Now, when I attempt to add them using the virtual background + option, they are not downloading for some reason. Any ideas? All the settings, account info remained in tact, but I can't seem to use the virtual background option.

I would like to request the inclusion of a specific "Work Started" filter option in the agent history report in the contact center

I just paid for Zoom scheduler after a free trial and linked a Microsoft 365 account calendar to it. Initially it seemed to work fine (during the free trial period) but now it is not updating my calendar at all. I have a meeting someone booked with me on Scheduler, and I received the email but no invitation and no calendar entry. I can't even save as a meeting, I have to recreate the event in my calendar and copy the entire message into it. This almost entirely defeats the purpose of paying for this product? I guess I can try removing and reconnecting the 365 integration, but Zoom says it is still connected. So frustrating to pay $100 for something that doesn't even work.

I create a lot of clips and I want to allow users to download the clip from the link I provide them. I found the following in the Admin Manual but I do not see the option to allow users to download clips.  At the moment, users who try get a "The clip's owner has turned off the download setting" but I cannot find the darn thing.  To enable users to download clips, you need to navigate to the Settings tab of the user you want to enable this feature for. Under Zoom Clips, you can click the toggle to allow users who have access to clips to download their clip recordings. If this toggle is disabled, only admins will have the ability to download the clips. This setting can be adjusted at the user level, and if the toggle is greyed out, it means that the setting is locked at the account or group level and needs to be changed at those levels.

When I am sharing my screen, I occasionally need to pause the screen and work on things in the background. Since the new update it seems that people using iPad or iPhone to see my shared screen will see black screen when I click pause.  I need this fixed ASAP 😞 Thank you community! Zoop

I keep getting webinar registration emails that i never opted in for. How do you stop people from registering you for webinars you didn't sign up for? They contain no unsubscribe buttons or report to spam and are AI related.  Super annoying........   

Can additional participant licenses be purchased during the meeting? or do they need to be purchased in advance?

I used Zoom AI transcription services in Zoom phone with success 10 days ago. Yesterday, the platform no longer shows the AI diamond selections, my previous transcriptions are "poof" gone, and now when I make a call it is no longer transcribing. I checked settings, worked with the chatbot, worked with a live agent, and reset everything. Logged in again to see if it is in place and NO it is not. Tested it this morning and NO it is not working. Seriously? What did Zoom do that messed all of this up?!?

Hi, Didi here ~ I'm trying to register for the Work Transformation Summit Zoom emailed me to my work email address but it won't let me use this same actual work e-address. Very frustrating & yes, I've tried other e-addresses & no, they don't work either. Otherwise, what's the point of trying to sign up if it doesn't let you use your preferred work email?!?  Zoom can piss off too many of its users with these aggravating Catch-22 situations... If anyone has any workarounds or suggestions I'm all ears.  Thanks! 

My timer has looked like this for quite a while now — something seems to be broken in its interface. Reinstalling both Zoom and the timer app doesn’t help. Switching from dark to light theme doesn’t fix it either. Minimizing and popping the app out (Pop out) doesn’t help either. Could you help me fix this? I'm using Windows 11 64-bit.